There's a loud toxic minority online. The block feature is best friend.

Lots of people here missing the "and attacking" part.

Breathe, chill. That commenter you're about to yell at is just another idiot, like you. We're all just idiots bored on the internet. Relax, it's not that deep.

Also:
NO, FUCK YOOUUUUUUU

All the people here saying, "Just block them" - personally I just can't help suspecting that these are the same people who themselves are insulting and abusing others, who in turn are saying "Just block them".

The solution is not that everyone blocks everyone else. The solution is that we behave civilly and respectfully to each other.

It might be worth it to consider what tone you, yourself, are placing on the text you're reading. Words being spoken in anger or not will look exactly the same when they're written down.

Mike Tyson once said "Social media made y'all way too comfortable with disrespecting people and not getting punched in the face for it." There are things people would only say behind a keyboard.

It can be hard not to get upset over mean comments but I try to remember I have hundreds of pleasant Interactions with people daily and I shouldn't put so much weight on the few negative interactions with random internet people.

I used to have this problem all the time, I think it's pretty normal. I did many years of therapy, and part of what I got out of that was an understanding of how people deal with pain and anger. The best way to change someone's mind is to try to empathize with their position and show your understanding. Once you share context with them, you can gently explain why you feel the way you do. Sometimes, you do this and find that the other person's point of view is a more accurate reflection of your values and you change your mind instead.

Don't do this with bad faith actors though. just block them.

Block them. Trolls are not worth the trouble.

there is nuance in personal interactions that is stripped away via text so it's very easy to type something you think is perfectly innocuous in spoken word that doesn't translate at all and because you know what you mean the return attacks don't make any sense. The only way to stay sane in these environments is to be as objective as possible and be prepared to take on new information and be wrong.

all that aside, if someone is personally attacking you they aren't worth any time beyond hitting block, and the quicker you get at it the better your online experience.

Is it normal? Kinda. Is it healthy? No

Normal, yes; healthy, no.

When I start to feel irked I imagine it's Colin Robinson on the other side so there's no reason to engage.

Yes...

It's easier to be an asshole to words than to people.

xkcd #438 (June 18, 2008)

Personally, I think that we (humans) haven't really socially adjusted to digital communications technology, its speed or brevity, or the relatively short attention span it tends to encourage. We spent millennia communicating by talking to each other, face to face, and we're still kind of bad at that but we do mostly try to avoid directly provoking each other in person. Writing gave us a means to communicate while separated, but in the past that meant writing a letter, a process that is generally slow and thoughtful. In contrast, commenting on social media is usually done so quickly that there isn't much thoughtfulness exhibited.

We've had three-ish? decades exchanging messages on the internet, having conversations with complete strangers, and being exposed to dozens, hundreds, even thousands of other people reading and responding to what we write... less than one human lifetime. We're not equipped for this, mentally, emotionally, historically. Social and cultural norms haven't adapted yet.

Some people do, some people don't. One big difference online is that projection is a lot bigger of a thing. Because letters don't tend to have a face or tone of voice, so your brain has to fill in a lot about what's being said.

Things like these, that your brain does automatically, can change. And you can control how. Practice trying to see things in a different manner, and you might find it changes how things you see tend to 'seem' to you at first sight.

Yes

I used to have this problem all the time, I think it's pretty normal. I did many years of therapy, and part of what I got out of that was an understanding of how people deal with pain and anger. The best way to change someone's mind is to try to empathize with their position and show your understanding. Once you share context with them, you can gently explain why you feel the way you do. Sometimes, you do this and find that the other person's point of view is a more accurate reflection of your values and you change your mind instead.

Don't do this with bad faith actors though. just block them.

It's taken a while for me to get to the point where I'll write a comment, and think "do I really want to kick this potential hornets nest?" And delete the comment.

I find myself having a much better time hanging out and interacting with the folks in the asklemmy communities versus those in political threads.

There's a couple things at play here when you talk to people online.

Ultimately, there's a difference between feeling attacked and being attacked. Both are common in online discussions.

Why do people attack people?

The anonymity and distance of the internet makes it easier for people to share strong opinions - for better or worse. There's a certain amount of psychology around the design of social media that pushes people towards confrontation.

Sometimes aggression is the default state for people. Depending on your world view that might be either sad or necessary.

That said, I believe there's a difference between a justified attack and an unjustified one. If someone is spreading hate, we all owe it to the community to fuck that person up with our words. If someone shares a harmless opinion then there isn't much call for a personal attack.

Why do I feel attacked?

If you feel attacked on the internet, there's ultimately two possibilities: you're being attacked or you're mistaken. For the sake of this section, let's say you're mistaken.

Non-verbal communication is an essential part of communication between humans, and is something that's hard to replicate in text. Ultimately, our non-verbal cues set an expected tone.

Sometimes when writing we recognize this and use a tonal indicator to set expectations. Emoji 🙄, gestures *rolls eyes* and, appending flags /s are all ways that we might set tone. These three examples all indicate "sarcasm" which for many people seems to be the default way to express themselves.

Sarcasm in particular is problematic because it often inverts the meaning of what was said. The phrase, "oh yeah, brilliant idea" has opposite interpretations if you're being sarcastic. Sometimes the writer assumes the reader will know what they intended because they were feeling sarcastic when they typed it. Of course, as a reader we have no way of knowing what the writer's feelings were at the time of writing.

Another element at play here is that a good deal of conversation on the internet is debate. Some people equate disagreement with condemnation, so if your feelings are hurt by that it's common to lash out. Many debates on the internet start civilly enough and then deteriorate to name calling and cursing in short order. It's wise to try to be the bigger person and assume no malice, because once it gets out it's hard to put back.

Statistics and Bias

You probably had the right idea that only about 1% of users are active commenters. Similar to that, there's also a phenomenon where the most vocal (and often inflammatory) users represent a similarly small portion of the group.

Our brains are evolved for survival, so they pay special attention to negative stimuli. Basically, they're always looking for trouble, and if you're looking for trouble you're likely to find it.

What this ultimately means is that we remember the bad things far more memorably than the good things. It also means that even if a small percentage of people are attacking others, because they dominate the conversation we start to believe that everyone carries that opinion. But as you point out, 99% of users aren't even commenting, so we really don't have a good grasp on what the larger population is like.

It also means that if you exercise your block list, you don't have to put in too much work to remove the most hateful people from your feed.

Closing

Anyway, I think you have the right idea. It sounds like you don't go looking for fights.

I try to keep a similar philosophy. If I disagree with someone then I'll seek to empathize or educate. However, if someone is vocal about my erasure or directing hate and violence towards people then I'll let them have it. I figure those people are looking for trouble and by golly I'll give it to them - it's always morally correct to punch a nazi.

Yeah, I think this is fairly common. I'm pretty good at not being overly adversarial online, but that takes me a bunch of active effort. Sometimes that means taking a big breath and moving on.

I think it's admirable that you care about contributing through commenting; I saw a similar stat when I moved to Lemmy and I have also been more active in commenting. However, if you're not enjoying how you're typically engaging, perhaps a different framing could be useful: rather than (or in addition to) thinking about commenting as you contributing to the community/platform, think about it as something that you're doing to enrich yourself. For example, sometimes when I do get into spicier discussions, it's because I am responding to someone I disagree with, but whose points have caused me to think differently. Or maybe I am enjoying the practice in articulating my views on a complex matter. Or maybe it's cathartic. Thinking about what I hope to gain from a discussion helps me to avoid unproductive discussions where it's just mutual attacks.

If you can't find a middle way, it's also okay to not comment on things. My opinion is that we do owe a duty to the communities we inhabit, and in the online world, that might imply that it's good to be contributing via commenting. However, informational self-care is incredibly important nowadays, and it's so easy to become burnt out. It's okay to not engage in behaviours that cause you harm (or aren't encouraging you to grow in the way that you would prefer).

I believe it's similar to road rage. You are very restricted in your way of communicating and cannot read the other's emotions at all. That means you have to interpret a lot more and that is done in your own state of mind, meaning you can easily take offence where non was meant and the other has no chance to de-escalate as they would in face-to-face communication.

Ignoring trolls and actual assholes, that kind of misinterpretation happens so easily, I've often seen it among friends (via chat) and my own mother raged about an email I sent her (which was then de-escalated by a single sentence in a phone call).

Argue bad. Discuss good.

Good question. I think it has to do with empathy. When arguing on the internet, you dont have an actual person in mind that you are talking to. Also, anonymity gives you safety. You dont have to worry about not hurting someone because it wont have adverse effects on the relationships with people around you, aka your tribe. This was essential for survival some time ago and sits deep within our subconcious.

When I realized everyone is just frustrated and venting about the lack of control they have in their lives, things became much easier.

Yes, unfortunately, and it’s healthy to recognize that. Good on ya.

Many of us actually posting have either too much time on our hands, care about something deeply, or don't care that much and just want to troll. Throw that together into one pot and you get a lot of attacks. It doesn't help that you don't see the person and many people don't understand how different communication is without body language.

So, yes, I think it's easy to feel attacked. The harder part is not to attack and most of us fail that, which is why the web is often so toxic. Personally, I try to care less and block more. Someone calls you a braindead nincompoop? Either block and call them an idiot off-screen, or leave a snarky message and then block. At least that's what I do, and I forget about what happened like 5 minutes later.

Many people attack if a post does not reflect their world view. I have learned that in most cases, this is primarily an issue of their limited world view, and not one of my post.

Simply ignore the idiots, and, if they escalate, just block them. Don't let them control you.

You guys use the internet?

Someone will see ANYTHING as an attack on the internet. The default interpretation is, "How can this comment be an offense against me and everything I believe in?"

It's normal to attack and be attacked, it's also normal to have a friendly exchange of ideas and it's very normal to communicate through memes and soundbites.

What isn't normal is to communicate through emojis. We need to shun those people! They must not be allowed to propagate a second hieroglyphics age! Archeologists will think it was aliens all over again!

Shun them!

Best way to respond to toxicity is with a "lol, loser" and block. Dont even elaborate, not worth typing paragraphs and argue. Or if you want, you could just not reply anything at all and just block.

Debates need multiple consenting participants, so arguing unprompted from out of nowhere is bound to gather annoyance

A large part of growing up with social media is learning how to effectively use your emotions in a way that assists you rather than hindering you. Passion and anger are way too close together, it can be really hard to separate them. Passion is very helpful when motivating yourself to write in a compelling way. Unfortunately, it's something that can best be learned through practice. The good news is the first step is recognizing that it is a problem, so you have started. The bad news is, you won't be good at it for a while still, but keep trying anyway.

It's normal, and frankly as old as the internet (any of y'all remember the term 'flame wars'?). A lot of people here have made great points as to why it happens.

My suggestion? Ignore the attacks, and speak to the content in as even a tone you can manage if you feel the topic is worth discussing. If it gets to a point where the meat of the discussion is lost in the attacks, disengage. Recreational discussion on the net doesn't need to be a combat sport.

The worst you'll get with this approach is an accusation of 'sea-lioning', which makes some assumptions around intent you can't really correct all that well if someone's decided that's what you're doing. Though I welcome any suggestions - good faith is hard to prove online when people are so used to attack/counterattack discourse.

My take is that written communication is hard, unless a) you know each other really well, e.g. messaging friends, or b) you write carefully and with enough detail to help the other person understand fully your position, and they bother reading with the same care.

When you read an essay or article it of often begins by setting out the problem, giving some context and even defining their priorities and approach, before they make a claim or argument. They spend time addressing the obvious criticisms of their argument, and ideally admiting weak spots, and maybe even empathising with why someone might reject their position. This means that when you read an article like that, even if argues against something important to you, you don't feel attacked. It's calm, general reasoning, and obviously not a personal a attack on you as an individual.

But if you post an picture of the secondhand car you've saved for two years to afford, and the first comment is "fuck cars, they're killing the planet" it's easy to feel like it's a personal and it's aggressive. Or if you write a pretty reasonable but contraversial opinion, people might not have the time or will to break it down and explain why it's wrong, but they don't want other people to read it and think it's okay, so they down vote and comment a quick "what is this shit ?"

That experience hits too close to home.

I think because we choose the topics we engage with on social media, they're usually ones we're passionate about.

But the size of the online community means most folks are anonymous. So, unlike your friends or even a group of strangers, there's a much lower consequence for jerkiness, rudeness etc in response to views which in your eyes may range from insane to evil.

A big problem is that it's just text. In real life tone and body language go a huge way to determining how someone means to make you feel.

If someone is disagreeing with you in real life it's much easier to tell if they just have a different opinion and respect yours or are being a dick.

Often when someone comes across really rude it's meant in a half joking way which again would be easy to tell in an actual conversation.

These misunderstandings lead to things heating up real quick.