This happened to me with this same company, but with 500 cockroaches!!!!
And it didn't actually happen to me.. it actually happened to my post office. But my local hub called to let me know that my package had been damaged in transit and was undeliverable. I was like "UH OH"
They gave me the WORST treatment every time I went in there to mail stuff out after that. Stopped going there for nearly 2 years until they stopped being mad. LOL Went across town to avoid them.
I know it wasn't my fault and it was the company, but I understand why they were pissed.
From then on, I messaged insect sellers to request they securely bag / contain the bugs so I won't be blacklisted from my local hub. They typically get a kick out of the story and my bugs have been securely packaged ever since!