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[-] FlyingSquid@lemmy.world 3 points 16 hours ago

Oh my god... the other day a Kroger pharmacist left a voicemail about what turned out to be a scam which got averted, but to get back in touch with her, I had to keep yelling at the Kroger robot that I wanted to speak to a pharmacist until it finally let me. And then it suddenly put me directly in touch with her no problem.

Infuriating.

[-] WhollyGuacamole@lemmy.world 1 points 16 hours ago

This is giving me flashbacks to my last job doing medical billing. Sometimes pressing 0 would not work.

[-] DragonTypeWyvern@midwest.social 16 points 1 day ago

Cussing also works

[-] archonet@lemy.lol 14 points 1 day ago

Just start swearing at it and it will usually connect you, the nastier the better.

[-] Kusimulkku@lemm.ee 1 points 1 day ago

Dropping n-bombs to get to customer service

[-] RecluseRamble@lemmy.dbzer0.com 9 points 1 day ago* (last edited 1 day ago)

It's so stupid too. All they offer to help with can be easily looked up online. I never waste my time calling some dreaded hotline unless it's a special case.

[-] SchadeMarmelade@feddit.org 5 points 1 day ago

Sounds like its working, then.

[-] RecluseRamble@lemmy.dbzer0.com 2 points 1 day ago

Ha, sure sounds like it. But you had to wait also before there were only answering machines. Hotlines have always been awful.

[-] Drewski@hilariouschaos.com 8 points 1 day ago

Sure thing! But to get you to the right representative, I need to know a little more about your issue. In a few words, could you say what you're calling about?

[-] Nuke_the_whales@lemmy.world 4 points 1 day ago

I just hit zero as soon as I hear a robot voice

[-] finitebanjo@lemmy.world 6 points 1 day ago

When answering machines want me to speak out loud despite how long I wait to hear the number prompts, sometimes I yell fuck you and hang up.

[-] pickman_model@lemmy.world 4 points 1 day ago
[-] minibyte@sh.itjust.works 4 points 1 day ago
[-] PunnyName@lemmy.world 3 points 1 day ago

Haven't had that work in years.

[-] superkret@feddit.org 9 points 1 day ago
[-] can@sh.itjust.works 3 points 1 day ago

That's such a long word to shout. I go with "Human"

[-] gratux@lemmy.blahaj.zone 2 points 1 day ago
[-] chiliedogg@lemmy.world 4 points 1 day ago

I swear to God swearing makes it work better. I think they may legitimately have swearing filters to gauge customer frustration.

this post was submitted on 06 Nov 2024
478 points (99.6% liked)

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