lmao yep.

I am constantly being asked basic shit by newer coworkers. "Umm can we refund this?" No - you need to send it through the corporate Salesforce pipeline and hope the Accounting team (of which there are 2 people - who aren't even certified accountants, they just have access to the corporate Stripe account) hits the Refund button within the 1-5 business day timeline we give to clients. "Wow no one told me that" yeah sorry, you're expected to search through the last 8 years of Slack messages and also you're supposed to compile your own repository of information like this - don't ask for a corporate Evernote license to facilitate this either.