Idk how many customers I've had who claimed they change navigate simple web pages suddenly find some sentence buried deep in the fine print of the term and conditions that they can use to badger me into accepting a 2 year old return.

More like "lazy-iterate"

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[–] 7bicycles@hexbear.net 21 points 4 days ago

I think you're onto something there. I've worked the e-mail job and for a while I thought I was just dealing with general statistic illiteracy levels, especially if you take into account how many people are literate in the sense they can read at a 6th grade level or so.

But then the same people can suddenly parse text way beyond that. my new personal theory is that reading isn't something done halfway automatic for them, it's a chorse. Like takes actual effort. They can if they want to, for most things they just don't.