this post was submitted on 19 Feb 2026
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That has been happening for decades. It hasn’t actually made retail that much more automated, just massively reduced quality of service and quality of work for those remaining. Every store that has followed these methods still gets customers due to increased isolation and lack of choice, but no one likes going there.
Yeah, they've been sneaking in industry killing technology for years. I had a nice career in the record business as a sales manager to retailers, until they shifted all music to easily pirated digital files on the Internet, closing 99% of the record stores in the country, and 1000s of people like me lost their jobs nearly overnight, without the media noticing it at all.
The tech to make any fast food outlet almost fully robotic is available right now, and every fast food corporation has a plan to implement it some point, and fire all those pesky humans. The only reason they haven't done it, is because they know there will be a huge outcry, and almost certainly a crippling boycott of whichever company dives in first.
But make no mistake, as soon as one does it, they'll ALL do it, and MILLIONS of fast food workers are going to lose their jobs. Teens, retirees, working moms, second incomes, etc., are all going to be in trouble.
Oh yeah. Very correct. They're actively trying. I'm aware of some taco bells that have implemented AI ordering, but, as you said, people fucking hate it, and AI struggles with orders like "I'll have 14,000 free waters" and then the system crashes for several minutes. People I know have consistently gotten meals comped because it's failed in one way or another, so they're abandoning it, for now