Storytime! Earlier this year, I had an Amazon package stolen. We had reason to be suspicious, so we immediately contacted the landlord and within six hours we had video footage of a woman biking up to the building, taking our packages, and hurriedly leaving.
So of course, I go to Amazon and try to report my package as stolen.... which traps me for a whole hour in a loop with Amazon's "chat support" AI, repeatedly insisting that I wait 48 hours "in case my package shows up". I cannot explain to this thing clearly enough that, no, it's not showing up, I literally have video evidence of it being stolen that I'm willing to send you. It literally cuts off the conversation once it gives its final "solution" and I have to restart the convo over and over.
Takes me hours to wrench a damn phone number out of the thing, and a human being actually understands me and sends me a refund within 5 minutes.
Despite the massive amount of comments here, I still don't see anyone talking about my personal issue with PvP here.
It's ranked matchmaking. In order to keep things working at all, you have to pair players with players of a similar skill. And this means that fundamentally you don't get a sense of progression besides an MMR ranking. Your win rate will always be roughly 50%, unless you either smurf, or become the literal best in the world. Compare that to tough PvE games, like Doom Eternal, or a brutal platformer, where you can raise your difficulty, beat stuff you could've never beaten before, and generally see your progression. Heck, if you want to relax, just put the difficulty back or crush some earlier levels. I love to go back and learn to speedrun some of my favourite platformers, and that feels awesome. Games like Souls are also great at this, when you have to explore an earlier area and the enemies are just... so easy and satisfying to roll through. Or moments like in Sekiro, when you go into NG+ or just start a new playthrough and crush Genichiro on the first encounter.
And this whole thing is just.. so fundamentally necessary for PvP to work, you can't let new players get utterly crushed by veterans, so it's not something anyone is going to "fix". But I'm not hopping onto an endless treadmill that's never going to give me a sense of mastery. Especially not with so many other fantastic games out there I want to check out.