this post was submitted on 19 Jun 2025
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Mildly Infuriating

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(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.


Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.


Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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[–] Dasus@lemmy.world 32 points 6 days ago (6 children)

I remember like 6 years ago chatting on Reddit to some American about how the system of just leaving packages at the door is unsafe as fuck and I would never trust it with anything more expensive than a pizza.

Here there's delivery points and automats in pretty much every grocery store. So you can have shit delivered, but unless it's something massive (or delivered food), people rarely do. You just get a notification on your phone and pick up your package from the point you chose to prioritise. Sometimes it can be full and you have to pickup a package from the next point over, but they're all over the place so.

The American went on a huge rant about how porch pirates are rare as can be and how it would be beyond frustrating and a waste of time to pick up packages from your nearest grocery store.

[–] Tinks@lemmy.world 15 points 6 days ago (1 children)

I agree with you to an extent, but the other American was right, they're really not as common as you might think based on internet posts. I've never once had a package stolen, and I get deliveries multiple times a week. For me, going out to pickup a delivery would be inconvenient because I work from home and don't want to have to make a 10 min trip by car just for that.

This situation is a whole other story though. That's the delivery driver straight up stealing the package. Absolutely bonkers.

[–] Dasus@lemmy.world 6 points 6 days ago

other American was right, they're really not as common a

He most certainly wasn't.

He was practically denying that it ever happened, when it's common as pickpocketing. Meaning more common in some places, less so in others, but definitely a known and existing issue.

[–] NewNewAugustEast@lemmy.zip 6 points 6 days ago (2 children)

Would it matter in this case though? If the person delivering it was going to steal it, they would just tell you it was in the locker anyways right?

[–] michaelmrose@lemmy.world 2 points 5 days ago* (last edited 5 days ago) (3 children)

They stole it explicitly because they thought they could get away with pretending someone else stole it from the door by photographing it by the door.. Nobody can steal it from inside a locker. It follows that they wouldn't have done it in that scenario. Also doordash basically hires everyone on planet earth. It hires some folks it doesn't even know its hired because they are obviously working on someone else's account.

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[–] Dasus@lemmy.world 3 points 6 days ago

The lockers usually have surveillance around them.

So you'd go there, open up an empty box and it would be incredibly easy to show who stole it. Plus even if there wasn't surveillance, you could film yourself opening the slot, which would then show an empty slot.

So yeah, it does make a difference. The package is never left unattended, it's never "up for grabs" by anyone.

That being said thieving and whatnot is comparatively rare in Finland anyway. We're #1 in the wallet drop test. https://edition.cnn.com/travel/article/least-honest-cities

[–] boaratio@lemmy.world 5 points 6 days ago (1 children)

There is an entire industry of companies that make "drop off boxes" that allow the deliverer to put a package in it, but doesn't allow anyone without the pin number to open it. We live in the dumbest timeline.

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[–] JcbAzPx@lemmy.world 5 points 6 days ago (1 children)

You used to be able to require a signature which would force a direct hand-off, but people got annoyed with it. Then drivers started skipping those deliveries to get through their shift faster. So now only expensive courier services and the postal service still really do it.

[–] Dasus@lemmy.world 3 points 6 days ago (6 children)

Here you'll need to have an ID or at least a driving licence (which isn't technically an official ID, but is accepted as such in most places outside banks and whatnot) to go and pick up your shit.

Well, not anymore, as lots of them go to the automats and then you just require the PIN.

And depending on what sort of package you're getting in the mail, you can sometimes give your package id to a friend who can pick it up, but they'll need an ID of their own as well so it'll get registered who picked up the parcel.

The US is a lot vaster but one still imagines people wouldn't mind picking up packages from the nearest grocery store they use, if it meant that their shit can't be stolen?

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[–] insomniac@sh.itjust.works 35 points 6 days ago (1 children)

Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.

[–] Megamanexent@lemmy.zip 14 points 6 days ago (1 children)

Ya, do this! Dont wait a week. Call or March in and demand a refund or you'll be placing a chrageback. Speak to a manger

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[–] kemsat@lemmy.world 52 points 1 week ago (3 children)

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

[–] ThisIsFineDotJpeg@sh.itjust.works 45 points 6 days ago (3 children)

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

[–] Baguette@lemmy.blahaj.zone 17 points 6 days ago (1 children)

I'd put blame on doordash as well. What's the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case

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[–] glitchdx@lemmy.world 6 points 6 days ago

fault isn't zero sum.

both the driver and best buy can be 100% at fault.

[–] kemsat@lemmy.world 7 points 6 days ago (1 children)

I can definitely agree that BestBuy & DoorDash are on the chopping block for negligence, but they aren’t the ones who stole your laptop.

In a better, and perhaps idealistic, world DoorDash would be a perfectly acceptable & respectable option for BestBuy to contract for deliveries. And even in that better world, the driver is still the real criminal; fellow working class or not.

Justice should fuck everyone that needs to get fucked; whether they are a big fish or a small fish.

[–] Saleh@feddit.org 10 points 6 days ago (6 children)

In a better world the driver wouldn't be exploited in a gig economy and have little incentive to risk criminal charges for a fucking laptop.

You are completely running past socioeconomic factors to be the main driver of small scale crime.

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[–] TheWilliamist@lemmy.world 18 points 6 days ago (5 children)

No, it is on Best Buy. They could’ve shipped it via a known carrier but elected to go a cheaper route to save money. One bad egg doesn’t work when you’re a large company. Raise the price five dollars or eat the shipping costs and use UPS.

[–] kemsat@lemmy.world 4 points 6 days ago (2 children)

Kinda missed my point. It’s the driver’s choice to steal.

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[–] zarkanian@sh.itjust.works 2 points 4 days ago* (last edited 4 days ago) (1 children)

I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver.

You are defending Best Buy in the very next sentence.

DoorDash is designed to deliver food, not expensive electronics. You can bet that if somebody designed a delivery service for electronics, they wouldn't make it this easy to steal shit. If the driver decides to take your food and eat it themselves, you're out...what? $25-35? A $700+ laptop is a whole other level.

[–] kemsat@lemmy.world 2 points 4 days ago

Toyota didn’t start out making cars. Does that mean they shouldn’t have started making cars?

Yes, DoorDash got its start delivering food, but that doesn’t mean they are restricted to that permanently.

And yes, I recognize that electronics are expensive, but that’s why I said to press charges on the delivery driver. DoorDash & BestBuy didn’t steal the package, even if they are being lazy about their delivery protocol.

But…

If we have enough evidence of instances where DoorDash drivers steal with impunity… we should be able to start a class action lawsuit against DoorDash since they are basically being negligent.

[–] EncryptKeeper@lemmy.world 9 points 5 days ago (1 children)

Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.

[–] markovs_gun@lemmy.world 25 points 6 days ago

Thanks for the heads up. I have ordered things online from best buy in the past but not again if they're going to do this shit. I know they're not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of "investigation" is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that's even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won't do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.

[–] waspentalive@lemmy.world 23 points 6 days ago (1 children)

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

[–] Tetragrade@leminal.space 7 points 6 days ago
[–] magnetosphere@fedia.io 10 points 6 days ago

I didn’t even know this was a thing. I’ll definitely watch out for it.

[–] needanke@feddit.org 6 points 6 days ago (4 children)

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

Is that actually an issue in the US?

[–] Bassman1805@lemmy.world 8 points 6 days ago* (last edited 6 days ago) (1 children)

Given that this is a laptop we're talking about, OP is definitely over selling it. Bring a backpack, unpack the laptop box into your backpack (assuming the box is too big to fit in the backpack itself). Something bigger like a TV would be more problematic.

The main worry is that being seen with new-in-box fancy electronics makes you look like "guy with money". It's not so much that someone's gonna steal your TV on the subway, but if you can afford a new TV your wallet probably has good stuff in it. Then it's just a question of "how bad is the crime actually on this commute?". Most places it'd be fine but some rough parts of some cities I'd be worried.

Then it’s just a question of “how bad is the crime actually on this commute?”

Yes this is what I afraid of. Some creepy guy hanging around the mall parking lot, seeing me, a not-so-tough looking young man with a backpack of stuff walking out of an electronic store, then waiting at a bus stop. I'm likely gonna get mugged. (Maybe I'm just being paranoid?)

A few year ago, my mom was about to deposit some money (like few hundreds, its after a holiday season where money/gift exchanges are common) to a nearby bank like 10-15 minute walk away, and someone just strong-armed grabbed her purse that also had her phone in it. The cops were all like "we're gonna do an investigation", I never heard about the perp getting caught.

At least if a package is stolen, you have some consumer protections, especially when the thief is the driver themselves. Getting mugged could end up with you being in the hospital + PTSD from the whole ordeal.

[–] faythofdragons@slrpnk.net 3 points 6 days ago

Depends on where you live. I grew up taking Oklahoma City public transit, and you could get mugged for pocket change at some of the bus stops. Now I'm in Washington and my area is pretty safe.

[–] HawlSera@lemm.ee 3 points 6 days ago (1 children)

Is that NOT actually an issue where you're from?

[–] needanke@feddit.org 6 points 6 days ago

Not in my experience, no. That's why I am surprised.

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