this post was submitted on 10 Feb 2025
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    [–] iAvicenna@lemmy.world 4 points 6 hours ago* (last edited 2 hours ago)
    • help my mouse does not work

    ~~- did you try reinstalling windows?~~

    • did you try updating to Windows 11, enabling copilot and microsoft drive automatic upload?
    [–] MithranArkanere@lemmy.world 28 points 11 hours ago (1 children)

    Even more infuriating are those messages marked [FIXED] when the freaking post had a negative response or no response at all from the user.
    Those forums should be full of endless posts marked [PENDING] or [EXPIRED].

    [–] Valmond@lemmy.world 10 points 11 hours ago

    CLOSED (Reason: No interaction)

    [–] Tope@sopuli.xyz 3 points 8 hours ago
    [–] borax7385@lemmy.world 25 points 13 hours ago

    Very accurate πŸ˜‚

    Man, I hate all the boilerplate that Microsoft uses in their documentation, it's a pain to read anything.

    [–] Blackmist@feddit.uk 20 points 13 hours ago

    I swear there's a weird fetish going around Redmond where their only release is to get you to run SFC /scannow

    [–] possiblylinux127@lemmy.zip 68 points 21 hours ago (2 children)

    I'm John from Microsoft and I have over 25 years of experience.

    Please update your drivers and run run sfc /scannow.

    I hope that helps,

    John

    [–] endeavor@sopuli.xyz 21 points 12 hours ago (2 children)

    That's right, linux is terrible since you have to use terminal. Microsoft doesn't have terrible things like terminal. Just copy paste these commands into run.

    [–] InternetCitizen2@lemmy.world 8 points 10 hours ago (1 children)

    Or then you do find an article that helps but its a registry edit.

    [–] Buddahriffic@lemmy.world 7 points 8 hours ago

    With an alternative method involving a page in settings that only existed between may 2015 and feb 2016.

    [–] Valmond@lemmy.world 3 points 11 hours ago (1 children)

    Into Cmd, super commandline or super commandline 2?

    [–] milicent_bystandr@lemm.ee 6 points 10 hours ago

    I think now it's Windows Cloud Commander 11000, soon to be re-integrated into your Office 366 account. Elevated privileges require a premium subscription.

    I found more help in stack overflow for windows related issues compared to Microsoft.

    [–] DirkMcCallahan@lemmy.world 48 points 1 day ago

    The most pissing thing is that the Microsoft "support" forum is always the top search result. Sometimes it occupies 5 or more of the top search results.

    ...but I haven't had to deal with that since I switched to Linux last year, so...yay!

    [–] Psythik@lemmy.world 58 points 1 day ago* (last edited 1 day ago) (4 children)

    Why is Microsoft's support so completely and utterly useless, anyway? Do they purposely hire people who don't understand how computers work for their support team? They almost always reply with a "solution" that has absolutely nothing to do with the issue at hand. Why are they so bad and their jobs?

    [–] Buddahriffic@lemmy.world 4 points 8 hours ago

    My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.

    [–] zipzoopaboop@lemmynsfw.com 8 points 12 hours ago

    My favorite one was an issue with a device not showing up when plugged in, and their solution is to click on it and reinstall drivers

    [–] vithigar@lemmy.ca 10 points 13 hours ago

    Because they're not Microsoft support. Microsoft Answers is a user forum and the "MVPs" there providing "support" are at best volunteers and at worst bots.

    [–] Zink@programming.dev 28 points 1 day ago

    As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own "Microsoft support" people.

    If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don't, and I can't fix it myself, the person helping me is going to be a fellow employee and not somebody@microsoft.com.

    [–] Steamymoomilk@sh.itjust.works 53 points 1 day ago (2 children)

    Honestly a month ago me and my friend were looking at microsoft forums. One of which was somebody asking why tiktok was preinstalled in windows 11. Forum admin replied that it was bloat from a manufacturer of the hardware. It was a homebuilt computer and fresh copy of windows 11 home.

    28 more people said windows 11 did this by default, the admin eventually realized it was not accidental or a fluke. Which he previously eluded to.

    Shows the current state of windows 11

    [–] Telodzrum@lemmy.world 15 points 23 hours ago (2 children)
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    [–] possiblylinux127@lemmy.zip 8 points 21 hours ago (1 children)

    They should've told them to run sfc /scannow

    [–] diemartin@sh.itjust.works 1 points 7 hours ago

    User: Hi! I'm having a problem. The sfc command doesn't work. Is there a solution to this?

    Microsoft Support: * panics *

    [–] Lojcs@lemm.ee 56 points 1 day ago (3 children)

    This is a huge upside of Linux. When something breaks you can make a web search and learn how to fix it, or that it's unfixable. On windows you make a search and all you get is this bs and seo article spam

    [–] andros_rex@lemmy.world 3 points 10 hours ago

    Also - not just when something breaks? Like, you want to change the color of something, an icon, the default response to a key bind or behavior…. There are so many times when I’m forced to use commercial software and there’s some inane extra thing that is messing up my work flow, and there’s no way to change it.

    My Arch machine has only the things I want on it. I don’t have to dig into registry keys to disable Cortana or whatever. When I’m running on poverty hardware, dwm/xmonad are bare enough DEs that I can internet browsers smooth and fast.

    Linux will let you do whatever you want as long as you are smart/determined to spend hours googling.

    [–] gwilikers@lemmy.ml 8 points 19 hours ago (2 children)

    or that it's unfixable

    Just out of interest. What are some of these unfixable issues?

    [–] itslilith@lemmy.blahaj.zone 13 points 13 hours ago (1 children)
    [–] endeavor@sopuli.xyz 3 points 12 hours ago

    It is not unfixable. The fix includes writing your own drivers.

    [–] imouto@lemmy.world 6 points 15 hours ago

    HDMI 2.1 with AMD for example.

    [–] photonic_sorcerer@lemmy.dbzer0.com 21 points 1 day ago (1 children)

    There's a lot of SEO spam when searching for Linux issues, too.

    [–] Trail@lemmy.world 22 points 23 hours ago

    Nah, arch wiki and forums are good, btw.

    [–] cley_faye@lemmy.world 53 points 1 day ago (1 children)

    The microsoft forums are the one place that could be fully automatized. You post a problem about anything, really anything. Can't change wallpaper? Can't login? Screen flashing? Files disappearing? Constant loud pitched noise? It's all the same. The answer, whatever your issue, is sfc /scannow, "Restoration point" and "Reinstall".

    And arguably, that last step will most likely make the issue go away, at the price of not having a fucking clue as to what was wrong, losing a lot of time afterward, and having a fair chance of re-doing the same things, causing the issue to show up again. Great stuff.

    [–] i_dont_want_to@lemmy.blahaj.zone 11 points 22 hours ago (1 children)

    You forgot the dism scans.

    [–] andrew_bidlaw@sh.itjust.works 9 points 22 hours ago

    Also launching an update to see if it fixes things.

    [–] 2pt_perversion@lemmy.world 71 points 1 day ago (1 children)

    Ask about a specific error code on a windows forum: unhelpful boilerplate nonsense.

    Ask about the vaguest symptoms of a recurring problem on a linux forum: a neckbeard wizard will show up and have you type 30 cryptic commands in your terminal and everything will be fixed.

    [–] dariusj18@lemmy.world 1 points 10 hours ago

    The funniest part about this is that almost every linux installation is totally different from every other one, whereas every windows installation is almost identical.

    But really, I certainly wouldn't enter any random commands I was given from the internet on a linux machine unless I knew damn well what they did.

    [–] bamboo@lemmy.blahaj.zone 173 points 1 day ago (2 children)

    Found the post on the forums. The screenshot omits the comment from Craig who said "I ended up wiping windows and installing Ubuntu instead".

    I found this reply helpful too, and so should you.

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    [–] Atropos@lemmy.world 134 points 1 day ago

    I saw a great one yesterday.

    Question: Help, I can't boot, here's the error code. I'm stuck in a loop and can't get into windows.

    Answer: Open Microsoft explorer, navigate to....

    [–] dinckelman@lemmy.world 91 points 1 day ago (6 children)

    The Microsoft support forums are on a whole level of their own, when it comes to being useless.

    sfc /scannow and the troubleshooting button in the settings do fuck all, and compared to the usual systemd journal, the event log rarely gives you any useful information whatsoever

    [–] BigDaddySlim@lemmy.world 2 points 12 hours ago

    Actually I had an issue where trying to sign into my samba share caused explorer.exe to crash constantly, running sfc /scannow fixed it surprisingly. Glad that's on my "these programs only work on Windows" system.

    [–] endeavor@sopuli.xyz 2 points 12 hours ago (1 children)

    I have never had ms troubleshoot button or autofix button ever do anything but return "no problems found". And yes, I've also tried it in every one of those 20 control panels.

    [–] Hawke@lemmy.world 1 points 9 hours ago

    Sometimes it makes a network connection work temporarily.

    [–] Jesus_666@lemmy.world 41 points 1 day ago (1 children)

    sfc /scannow does fix certain problems, just not nearly as many as the Microsoft support forum would like.

    I do agree with you on the log, although that's often because whichever component is misbehaving just doesn't believe in error logs. I'm looking at you, Nvidia.

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    [–] marcos@lemmy.world 78 points 1 day ago* (last edited 1 day ago) (2 children)

    You know, last time I've reached the MS forum, there was a support person there answering "No, there's no way to disable the Teams pop-up that appears over your shared screen when you mute the microphone. Lots of people ask the same question, and the developers have no plans of changing this".

    The answer was complete, helpful, and completely out of the normal for the forum. The only thing more out of character would be if Teams actually had an option to make it work as any sane person would expect, but then, this is not on the forum people.

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    [–] mlg@lemmy.world 19 points 1 day ago

    I said this before on another thread, but the only time sfc /scannow actually did something was when I had a machine with a drive that had a few bad blocks.

    And of course it didn't actually fix anything because a system DLL was corrupt so DISM couldn't even repair the system, meaning the only solution was to reinstall windows.

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