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Tech support workers, what are your favorite stories from your time in the industry? (lemmy.world)

submitted 4 months ago by LucasWaffyWaf@lemmy.world to c/asklemmy@lemmy.world

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[-] Redacted@lemmy.world 58 points 4 months ago

Me: Here's the URL for the web service I've just deployed. I've set up users and permissions so just copy it into your browser and you should see a very similar system to what you've been trained on with all your data in there.

Customer: All I'm getting is a blank screen.

Much panicking and headscratching later...

Me: Waaaiiiiittt, did you press Return/Go after copying the URL?

Customer: That was not in the instructions.

[-] bizarroland@fedia.io 27 points 3 months ago

Anytime you make something foolproof, the universe makes a better fool.

[-] HonkTonkWoman@lemm.ee 9 points 3 months ago

PEBKAC is the only universal truth…

[-] Nfamwap@lemmy.world 6 points 3 months ago

PICNIC is the other universal truth

[-] MutilationWave@lemmy.world 4 points 3 months ago

I know pebcak but not picnic.

[-] Nfamwap@lemmy.world 4 points 3 months ago

Problem in chair not in computer :)

this post was submitted on 12 Jul 2024

113 points (99.1% liked)

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