I have mixed feelings as someone who understands the industry. I didn't care for La La Land, but it still represents the hard work and artistry of hundreds of people, many of whom cared deeply about doing fantastic work. That mistake probably felt terrible for those people on a different level compared to simply not winning.

If it were for most other categories, it wouldn't be as big of a deal. Best picture categories honor the whole team rather than just specific departments or roles. Even those of us who hate the Oscars would feel bad if that happened to us. It's a shitty show, but being recognized for your work still feels good.

It was funny in how bad it made the Academy look, but it was also cruel of the Academy to allow the fuck up to happen. It reminds us how little the workers matter compared to them making money. Owners who minimize the awards and in place of gags to keep people from getting bored.