this post was submitted on 05 Jan 2026
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It gets better. Both in the "PTSD" and they got what's coming to them sense. Some additional context: This was a switchover from one system to another.
They agreed to a specific special solution that my team would set up for them, different from our standard switchover for everyone else. We just needed some incredibly basic info from them that any member of that team should have been able to provide in 30 seconds.
They got the info to us two days before the deadline.
So, some stuff happened and while we had everything switched over to the new system, we didn't actually shut down the old system for a few more weeks past the deadline we had shared. Before we shut it down I did a final scan and notified any person/team that still appeared to be using it. These problem children were, because of course they would.
Sent them the "Hey guys, you didn't turn off your old shit pointing to the old system when you were supposed to. You'll need to find an alternate solution now" email on a Monday. One member of their team puts in a ticket about something only tangentially related, but definitely caused by the old system shutdown, not working on Wednesday. It doesn't reach me personally due to lack of any useful details, instead just sitting in my team's generic queue.
That Friday, 30 fucking minutes before we close for the week, I get a response from the next manager up the chain from the one that played games with this shit earlier. Clearly the shitty manager is trying to play politics now by bringing in his own manager, who hadn't been in the chain. "Thanks for letting us know, we've been trying to troubleshoot this all week! How do we resolve this?"
So, their team ignored my email. Still didn't understand anything from any of the previous emails in the chain or else they wouldn't have had anything to waste time failing to troubleshoot. You tried to send data to a system/server that no longer exists. Then this power play right before closing in what I think was an attempt to be able to blame me for being a week behind on something.
"You would need to follow the instructions I've attached from my first email about this sent to [shitty manager] on [over a month ago]. Please let me know if you jave any questions!"
Last I heard from them. Hooray!