Try talking to the local representatives at every level—city/county/state/national. Schedule an in-person meeting if you can. Bring documents to back things up and a one-page summary of the most important points.
Have you tried journalists from ProPublica? They do investigations into these kinds of things.
Look for support groups for people who’ve been through these kinds of places. They may resources/contacts.
Never had these problems with MacBooks. It’s probably one advantage of the OS and hardware being made by the same company.