You haven't worked in any customer support position, and it shows. The amount of slurs hurled at them is far greater than anything found in a few github comments.

[–] savvywolf@pawb.social 91 points 7 months ago (1 children)

Yeah, I read this meme and it was like... Have you met gamers?

The amount of patches that apparently ruin the game or Devs refusing to fix "simple" bugs is astounding.

[–] setsneedtofeed@lemmy.world 29 points 7 months ago* (last edited 7 months ago) (1 children)

Also complaints that lack specificity must be aggravatingly common. I once complained on an open board about a bug in Wasteland 3 and a dev reading comments actually PM'd me asking for details. I provided details as best I could, including screenshots- the very next patch included a fix for my niche issue. But I imagine most bug reports being "GAME BROKEn! SUX! Fix NOW character creation BROKENN!"

[–] Daxtron2@startrek.website 22 points 7 months ago

Yeah that's pretty average for most bug reports. You're lucky if they even mention the issue, people like you who actually submit details are the only reason we can fix bugs lol.

[–] IsThisAnAI@lemmy.world 71 points 7 months ago (2 children)

On what planet do you live where people treat commercial requests nice? Clearly you haven't been in the industry long.

[–] ByteJunk@lemmy.world 30 points 7 months ago (1 children)

I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.

[–] vithigar@lemmy.ca 16 points 7 months ago (1 children)

Or a giant company where customer tantrums are just background noise that is easily ignored.

[–] Quill7513@slrpnk.net 3 points 7 months ago

Soothing white noise that helps you sleep

[–] habl@lemmy.world 8 points 7 months ago

I always go to the headquarters of the commercial company in a bomb suit to request the update I need.

[–] Vigilante@lemmy.today 43 points 7 months ago* (last edited 7 months ago) (1 children)

Yeah those entitled shits are ruining it for everybody .

[–] pivot_root@lemmy.world 26 points 7 months ago (1 children)

"Add support for XYZ."

No please, no thank you, just a follow-up of "is it done yet?" three days later.

[–] kernelle@0d.gs 9 points 7 months ago

Eta when?

[–] The@discuss.tchncs.de 43 points 7 months ago (1 children)

The top panel should also be the Gru gun image tbh

[–] zalgotext@sh.itjust.works 21 points 7 months ago (2 children)

Yeah just one perusal of any of the Atlassian feature request forums will justify that.

To be fair though, Atlassian is dreadfully slow to implement features people actually want (Confluence still can't render markdown, that was requested like 8 years ago now), so they kinda deserve it

[–] Quill7513@slrpnk.net 3 points 7 months ago

They removed support for their own markup language and then closed a bunch of the "please give us markdown support" tickets as completed like a bunch of dumb, dumb, dingleberries

[–] nick@campfyre.nickwebster.dev 2 points 7 months ago* (last edited 7 months ago) (1 children)

There's a markdown entry thing in the drop down menu that'll convert your MD to their formatting.

[–] zalgotext@sh.itjust.works 7 points 7 months ago* (last edited 7 months ago)

Which is fine, except their format sucks, and I never want to use it. Markdown is a pretty standard documentation markup* language these days, and there are ton of libraries they could just slap into Confluence and render it as-is.

[–] solarvector@lemmy.dbzer0.com 33 points 7 months ago

Yes, but also have you seen some game development forums? Oof. Some people just need their gaming chair hooked up to a sun facing launchpad.

[–] pewgar_seemsimandroid@lemmy.blahaj.zone 2 points 7 months ago

the power of forking