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Customer service
(lemmy.world)
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this post was submitted on 13 Jun 2024
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Why do people buy Samsung bullshit? Honestly. Weren't the multiple products known to catch on fire enough? No, you need more than "products might catch fire" and "everything they make is enshittified to the max"?
Ever since my Samsung Galaxy S5 got an update that fucked it in every single way, I decided that there are no exceptions to the shittiness they work into their products.
Fuck Samsung. Stop buying their awful, overpriced, bloated, half-functional, fuck-ass engineered e-waste. They might even be worse than apple and that's saying something.
For Android phones at least (especially in the US), there aren't many great alternatives. Regardless of what you think of Samsung and their bloatware, Galaxy phones have fewer glitches and far better customization options than Google Pixels.
This. Every phone upgrade I sit down and look at all the options. Generally I'd love to have a phone with physical keyboard which is at least to a degree business oriented. Before my last upgrade I was keen on Blackberry Key3, since Key2 fit the bill so much. Then they decided not to make phones anymore and I was again swayed to Samsung's side with their Fold offering. Now I have fold with pen and bluetooth keyboard which sort of does the work. Pen is really handy for signing documents and annotating work my developers do.
I am not brand loyal at all, but somehow the best offering is always from Samsung.
Maybe stop thinking that you absolutely need a flagship phone with the latest SoC to browse Lemmy and marketplace and you'll find there are more options.
Maybe stop thinking everyone uses their phones as glorified forum browsers. I mean that's how I use mine, but I know for a fact there are plenty of people who expect plenty more from their shit.
I don't think that anyway, but if you'd like to offer some suggestions that support 5G bands 41, 71, and 260/261 then I'm all ears.
What? I ain't trying to praise google here, because fuck 'em, but what on earth are you about with customization and glitches?
I've had the Pixel 5 and 7 pro so far and I've wanted to stomp on those phones way less than any phones I've ever had from samsung.
Yep, Samsung's customization runs rings around Google's. Don't like the AOSP gestures? Samsung offer an alternative set that are arranged along the bottom of the display which frees up the sides for the user to add and configure their own with One Handed Operation+. Don't like the stupid recents screen that was brought in with Android 10 that only lets you see one app at a time? No problem - you can use Good Lock to turn it into a stack, a grid, or a vertical list. Good Lock can also be used to customize the stock launcher, quick settings, edge lighting, the navigation bar, amongst other things.
In terms of glitches, Google phones have been frequently dogged by hardware and software issues. With the Tensor chips, for example, many users have reported random drops in connectivity and WiFi disconnecting. This was a common issue with the Pixel 6 and is still apparently a common problem for 7 and 8 series owners. Then you also had the infamous fingerprint sensor troubles, which I hear have been largely fixed but are still not as good as Samsung's optical and ultrasonic sensors. Many of these issues do get patches further down the road, but it seems with every new Pixel generation, there's something else that crops up.
It seems like you're trying to sell Samsung's pretty extreme problem with feature bloat as a good thing. It is indeed a good thing that if I want to customize my launcher more than a little, I will need to download a third party app for that, rather than run software on my phone every day that I may have literally no use for.
Further, I would a million to one prefer Nova launcher to the slow visual abortion that is the Samsung launcher.
I am able to customize just about everything about my UI that I've ever thought of, and I'm quite picky. I haven't had these hardware issues either. My last Samsung though? Installed an update, and boom not only was the phone a slow shitty mess, I could no longer unlock my bootloader and install another ROM. The good hardware was suddenly rendered useless unexpectedly.
I couldn't disagree with you more than Samsung has a single advantage over the Pixels I've had over the years.
They are definitely niche appeal, but take a look at Unihertz. They make some phones that diverge from the current trends with flagship phones.
The problem with Uniherz is the lack of 5G network support. I'm on T-Mobile and only 1 of the 4 bands are supported by Uniherz phones, so that means limited connectivity and no mmwave support.
Yeah, that's true. Part of why it's a niche appeal.
In my case, I was having a hard time finding a reasonably sized phone. All the major manufacturers really jumped into the phablet trend (150mm x 70mm is where I start to feel like a phone is too big).
I hear you. My personal limit is 155mm x 74mm and even I were willing to overlook the lack of connectivity, so many of the Google/Samsung alternative Android phones are just too goddamn big these days.
Right? All I want for Christmas is a phone that fits in my hand. Apparently, that's WAY too much to ask for.
They exist. They're just not well known. I love my LG Velvet. It's as unobtrusive as a phone of this processing capability can get. Just about fully stock Android with a few minor apps from my carrier preloaded. It's about 5yrs old now and not a bit slower than when I bought it. Decent camera, too.
LG dropped out of the smartphone market entirely. I wish I could still get their phones, with an AUX port and expandable micro-SD card storage.
Really? Which others support US 5G network frequencies apart from Samsung, Google, and maybe Motorola? LG have been dead in the water for some time and their software support is atrocious.
Idk what you mean by that. My Velvet has 5G...
It only supports sub6 5G frequencies. That means no mmwave.
I'm on the go a lot and my area has good >6GHz coverage. I prioritize connectivity above pretty much all other factors, so I'm not really interested in devices that don't support all the frequency bands used by my carrier.
Their SSDs have been pretty reliable for me at least. Knock on wood
I don't buy anything else from them though.
Fuck! I forgot that I have a few of those... I guess I can expect to replace them or put out a fire in the near future
Seeing as RAM does not contain lithium batteries, I think you'll be good lol.
Hey if anyone can make it catch fire, they can. How the fuck did they manage to catch washers on fire??
660,000 washers were recalled because 51 had issues. That's 0.007%...I think you'll be alright.
Acceptable rate of washers catching fire: 0.0000000%
Any electrical device can catch fire.
I'm not trying to defend these companies by any means, and you are correct, the acceptable rate of washer fires is 0, but literally any electronic device can cause fires without exception. Don't let statistical anomalies cloud your perception.
Because they focus on curb appeal. Their phones and TVs and appliances look pretty in the store so people buy them. It's not til you get them home that you begin to notice that they are trash. The next problem is that people may not even realize that the competition is better. If you buy a Samsung device knowing only that it looks good in the store, you probably aren't the type to research, so you think that's just how it is: Modern phones have weird confusing UIs, modern TVs have weird menu lag and ads, modern appliances just don't last the way they used to.
I will never again buy a Samsung product after they refused to honour the warranty claim on my dishwasher. It had a legitimate design defect, I alerted them well within the warranty period, and I provided all the appropriate receipts. They just plain ignored my complaint while putting on a contrite facade in every interaction.
That's awful. Sorry that happened to you
I'm with you. Their stuff has sucked for a while.
With Apple, I hate so many things about them, but I can kind of understand why people buy their shit. I just can't wrap my head around it with Samsung. It seems like it all comes down to brand recognition. I don't know.
I have banned Samsung from my list of trusted electronics since long time ago, two cell phones that strangely started to behave erratic and slow exactly when the warranty expired. I don't want to buy more programmed obsolescence BS.
Their PC monitors are still solid. At least with that you're just getting the screen. The second they add shit I'm out.
They're really not. Brick-and-barrel-pin power connectors, panels that shit the bed with regularity, and a few "smart" monitor models. Other brands are more reliable imo.
I have 8 samsung monitors of all types in my house and the youngest one is 3 years old now. I've only had 1 failure out of their panels in over 15 years. (Which turned out to be an easy fix.) Anecdotal, yes, but maybe you can enlighten me?
Wide variety of dead/dying backlights, as well as malfunctioning video ports (flickering, static, etc. with no discernable cause, no matter the cable/device); extra/ultra-wides seemed especially unstable. The curved ones do not have serviceable backlights so they're electronic waste. Source: larger scale IT 😬
My monitor literally had the screen fall out 6 months in. Took a total of 5 months of daily bullshit calls with them to get a replacement
To be honest, with a company as massive and diverse of Samsung, you are guaranteed to have multiple products that catch fire in one way or another. Samsung makes up 20% of South Korea's entire economy, that's the monolithic scale of Samsung.
Are you implying that it's just normal for products to catch fire? Unless we are talking about a once a century event related to cars, grills, ovens, etc, I can't say I agree.
Phones aren't supposed to catch fire. Ever. Washing machines also should never catch fire. It is not normal or okay
It's certainly not normal but it's frankly inevitable. All it takes is some fraying wire, failing insulation, manufacturing defect on the PCB or components and something slightly flammable nearby (usually the product itself). That and how much stuff people usually have plugged in, somebody is going to experience a fire eventually.
Regulations on Chinese garbage are practically non existent. There are countless cheap chargers that will start fires. One nearly caused one in my home as a kid.
And yet I doubt anyone has heard of a washer (or phone) catching fire that wasn't made by Samsung. Why are you defending them?
I'm not, it's just that a lot of electronics and particularly bad ones catch fire.
Well I'm not sure what you call a lot, but I'd expect the percentage of cheap knockoff garbage to still be pretty low but I expect a huge company like Samsung to be much, much closer to zero.
Can confirm. I had an S6 and hated it. Sold it early to get away from it. I've never done that before or since. My kid needed a tablet and so I got him a Samsung as it was cheap. Same thing. Bloated to hell. He also has a smart TV which again is Samsung. Even that is bloated. I'll never buy Samsung again. I can't understand why they are so popular. I guess advertising works.
Can you recommend a manufacturer who doesn't display ads? It doesn't help to single out one company if they're all doing it.
I've bought 2 Sony android TVs in the last 5 years (one 5 years ago and one a couple of weeks ago), both are connected to the internet. Neither shows ads.
What? The device has very little to do with ads. I block ads on Android with ddg app privacy protection and Firefox + ublock origin
Your entire post is calling out Samsung, but don't smart TV manufacturers show ads?
How was I supposed to know what kind of device you meant? You weren't specific at all. Literally buy any other TV and then just never connect the WiFi. Done.
My old 2015 Android TV doesn't. Neither does my LG. But the LG could be because I always disagree to all consent message or because I push all DNS traffic through AdGuard and NextDNS.