How much support new parents get seems to vary by city (and maybe province?).
I've also had two children born in Canada in the past few years, but in different cities (and provinces). Neither gave us a baby box, but the first provided a free and unprompted hearing test right in the recovery room, while the other required us to make a seperate appointment in the weeks following the birth for that same service.
Our first also needed a frenotomy, and we had to go to a specialist clinic outside the hospital.
My best understanding of that situation was that they first wanted to make sure it was actually a problem over a week or two of observation. Then, the procedure was technically classified as dental surgery, so a doctor at a hospital couldn't perform it for professional/ethical/insurance reasons.