It’s a convenient storefront and discovery system (too an extent). Some games I play rely on its backend services. It’s never screwed me over or antagonized me. They also have really good Linux support without having to think to hard about it. They’ve done a huge amount of work on that front that would still even fit me even if I stoped using steam and I do legitimately appreciate that. I kind of get the feeling that the hardware was an excuse to do Linux support, like it seems to me that people there want Linux to be a viable gaming platform even if the business case is pretty niche.
I don’t like that I don’t own the games, I don’t like the DRM, but there isn’t really an alternative on that front, except for GOG but they generally don’t have the games I’m interested in, which are normally smaller niche titles in categories that GOG isn’t focused on. The fact that they have a majority market share makes me nervous about them getting sold or going public and their practices changing. But them being the biggest kid on the block seems like a net positive given that the people liable to take their place are so hostile to consumers. Like the biggest critics of valve from within the industry (Tim Sweeney for instance) seem like they’re just angry that don’t get to be steam but more consumer hostile.
I’m not going to defend everything they’ve done, I’m not going to say they’re without sin, but the biggest issues with them are universal to the entire industry.



