this post was submitted on 29 Jun 2026
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“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] spaghettiwestern@sh.itjust.works 78 points 1 month ago* (last edited 1 month ago) (4 children)

T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile's current price) and couldn't be happier.

Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem... Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor's offices) mentioned it often enough that we realized we had a problem. T-Mobile's great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.

[–] linkinkampf19@lemmy.world 16 points 1 month ago (4 children)

We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What'd you go with? I was looking into prepaid with Tmo but they've been in quite the steady decline for a while now.

[–] dudleyflippendoodle@lemmy.zip 12 points 1 month ago* (last edited 1 month ago) (4 children)

I’ve been very happy with Visible. They’re owned by Verizon and in the long term, it’s the best value I’ve been able to find. They have a 2 week free trial period and frequently have awesome deals during Black Friday and in the Spring. Even without a discount though, plans start at $25/month with a plan that is probably enough for most people. Their highest tier (of 3) is $45.

Moved off T-Mobile for Visible after getting sick of their constant data breaches and haven’t been this happy with a cell carrier since Jump On-Demand was a thing.

The only real catches are:

  • Support is basically a chatbot and social media teams. However, human support reps do exist if you’re insistent enough, and I’ve only needed them maybe once in the past 3 years or so

  • Plans are for smartphones (and smartwatches with an existing smartphone line) only. No tablets or other devices.

[–] Zidane@lemmy.ca 6 points 1 month ago

Been on Visible for quite a while as well. I have never needed to contact support so can't speak on that. The only complaint I have is the app will force you to log in and authenticate every month (or used to idk I haven't been on it in a while)

[–] Nurse_Robot@lemmy.world 4 points 1 month ago

I've loved visible ever since I joined like 7 years ago. Unlimited 5G, $25 a month. Works great international when I need it, but it's an extra $5/day with my plan when I use it

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[–] GalacticRobot@lemmy.world 7 points 1 month ago (1 children)

Mint works pretty darn well. It's still using t-mobile towers, but is a whole lot cheaper.

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[–] Syndication@lemmy.today 9 points 1 month ago* (last edited 1 month ago) (7 children)

What's the new carrier? I want to ditch T-Mobile they are ripping us off. I was thinking about switching to Mint mobile.

Edit: Thanks for the heads up and suggestions. I'll avoid Mint and take a look into US Mobile.

[–] spaghettiwestern@sh.itjust.works 16 points 1 month ago (4 children)

US Mobile. No significant complaints after 10 months.

[–] Generica@lemmy.world 11 points 1 month ago* (last edited 1 month ago) (2 children)

We switched to US Mobile last October and I've kind of been a bit shocked at how good and responsive their customer service is to be a MVNO prepaid utilizing Indian call centers.

Also, US Mobile partners with all three major carriers, so you can pick your network! They have to use different names because of copyrights but here is the translation: AT&T = Dark Star, Verizon = Warp, T-Mobile= Light Speed

Their unlimited plans all come with hotspot and start at $25 monthly regular price but they always have promos for new customers and you can prepay for a year of service and get unlimited for as little as around $16 a month. They ALSO always seem to have fantastic prices on the current model Google Pixel base phone and Pro XL, if you're an Android person like me.

[–] halcyoncmdr@piefed.social 9 points 1 month ago* (last edited 1 month ago)

Dark Star... Hmm...

It was even blown up once before with the breakup of Ma Bell.

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[–] CaptDust@sh.itjust.works 8 points 1 month ago (3 children)

Seconding US Mobile, been with them for 2.5 years and they're only getting better and better.

Dreading the day T-Mobile buys them...

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[–] DevDave@piefed.social 8 points 1 month ago (2 children)

I thought TMobile bought Mint?

[–] halcyoncmdr@piefed.social 7 points 1 month ago (2 children)

They did, but even beyond that, the other alternatives mentioned in this thread are MVNOs that still use T-Mobile's network (usually with a lower priority compared to direct customers, not usually an issue unless there's congestion). You're still paying T-Mobile, just indirectly. MVNOs buy in bulk and try to offer options that split that bulk usage up in ways different to the big carriers to target smaller more specific demographics.

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[–] Syndication@lemmy.today 4 points 1 month ago (1 children)

Damn everything is a monopoly here..

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[–] NaibofTabr@infosec.pub 7 points 1 month ago

Phreeli https://www.phreeli.com/

“The goal of this phone company is to be more private than the three biggest phone carriers in the US. That’s the promise we’re going to massively overdeliver on.”

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[–] TrippyHippyDan@lemmy.world 61 points 1 month ago (3 children)

Its almost like everyone saw this coming once Sprint was allowed to merge with them, and then US Cellular

[–] adarza@lemmy.ca 15 points 1 month ago

they all pull this shit.. three different providers besides tm here, just in the last 2-3 years.

and they get away with it, so it continues..

[–] halcyoncmdr@piefed.social 10 points 1 month ago* (last edited 1 month ago) (1 children)

Don't forget that part of the merger was Dish buying Boost Mobile with the supposed intent to build their own network. Which anyone actually paying attention knew would never actually happen. Dish Network says a lot of shit, and follows through with basically none of it.

On July 1, 2020, Dish Network officially purchased Boost Mobile per their agreement with the companies and the United States' Department of Justice. The purchase was valued at $1.4B and transferred 9.3 million customers.[67] The intent of the US government was for Dish to erect a new nationwide wireless mobile network in order to compensate for reduced competition following the Sprint–T-Mobile merger.[citation needed]

However, in the years following the transaction Dish failed to sufficiently grow Boost Mobile's subscriber base and in 2025 announced that it will decommission its 5G network infrastructure, sell most of its wireless spectrum assets to AT&T, and shift Boost Mobile's operating model from a facilities-based network to a mobile virtual network, with its subscribers being hosted on AT&T's wireless network.[68]

T-Mobile followed the timeframe they agreed to for the merger to be approved, which was very public.

On March 11, 2020, California Attorney General Xavier Becerra announced he will not appeal the judge's decision made during the previous month to reject the state AGs’ lawsuit against the T-Mobile-Sprint merger. He, instead, struck a settlement with the defending parties. The terms of the settlement include making its low-cost T-Mobile Connect plans available in California for at least 5 years, that T-Mobile customers can keep their T-Mobile plans held in February 2019 for a total of five years ...

Hmm... 2020 plus 5 years is... 2025... would you look at the calendar.

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[–] PunnyName@lemmy.world 6 points 1 month ago* (last edited 1 month ago) (2 children)

Mergers of larger corporations shouldn't be permitted. In fact, any attempt at initiating a merger should instead initiate a breakup.

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[–] LogicalDrivel@sopuli.xyz 43 points 1 month ago (1 children)

Got the text this morning. God damn scammers.

Yes, they're a company.

[–] BarneyPiccolo@lemmy.today 35 points 1 month ago (2 children)

Class-action lawsuit time.

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[–] FordBeeblebrox@lemmy.world 27 points 1 month ago (4 children)

This is some straight up MBA enshittificarion. I’m on the military plan with all unlimited yada yada, even then data is throttled down after a certain amount. Waiting for an email that says they’re supporting the troops by increasing the amount we can contribute to the economy or some shit.

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[–] FlashMobOfOne@lemmy.world 21 points 1 month ago (2 children)

For what it's worth, y'all, Mint Mobile is pretty great. I actually got an email in December when renewal time came telling me I should downgrade my plan and save money, based on my data usage for 2025.

[–] HeartyOfGlass@piefed.social 14 points 1 month ago

I also am a fan of Mint Mobile, but IIRC they were bought up by T-Mobile a few years back. I'm waiting for their inevitable enshittification, but riding the wave until it crashes.

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[–] spaghettiwestern@sh.itjust.works 19 points 1 month ago

In 2025 T-Mobile reported a net income (net profit) of $11.0 billion. Think of the poor shareholders!

[–] CascadianGiraffe@lemmy.world 19 points 1 month ago (1 children)

The same company that told me they would give me a $300 prepaid visa to switch. Then told me I had to stay a customer for 30 days before I would get it. And at 30 days told me I was outside the 30 day window to claim it?

I'm so surprised.

[–] spaghettiwestern@sh.itjust.works 9 points 1 month ago* (last edited 1 month ago) (1 children)

A few years ago I tried to buy a couple of phones at a T-Mobile store and the manager flatly refused to sell to me unless I also purchased their monthly phone insurance add on. The manager openly admitted he knew the practice was illegal but didn't care.

The company is also famous for refusing to pay customers trade in value by fraudulently claiming phones have cracked screens and significant damage.

T-Mobile's been a shit company for years.

[–] Tiral@lemmy.zip 4 points 1 month ago

I guess YMMV. I have 6 lines and I've traded in phones worth $200 on eBay for $1200 credit which is insane. I've never had them say they were damaged and do any bullshit. In fact I traded in my mom's barely functional iPhone 13 like 5 months ago for a 17 pro which ended up being kike $2 a month for 2 years.

Which I get that's their plan, keep you on their network with credits over 2 years. But I've never had a problem over a decade so I've never cared. I'm in a magenta plus plan so maybe I'll call to see tomorrow.

But I'm just saying, I had nothing but good things with them. Not saying others haven't, or they e never tried pulling some bullshit, just that I personally haven't experienced it over a decade.

[–] PunnyName@lemmy.world 17 points 1 month ago (2 children)

I stopped using T-Mobile a few months ago. Used to need the Internet while living in a shelter, until I moved into a government funded apartment. I now have TAG Mobile for my phone (free each month w/ 10 gigs of data), and $30/month AT&T 100mb up/down fiber Internet.

Being poor sometimes has advantages.

If you have ANY government assistance program (like SNAP), you qualify for free mobile and reduced cost home Internet.

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[–] Alexstarfire@lemmy.world 16 points 1 month ago (1 children)

Again? Didn't they do this a couple years ago too?

[–] KairuByte@lemmy.dbzer0.com 6 points 1 month ago

Rinse and repeat

[–] SalamiDommie@lemmus.org 9 points 1 month ago (2 children)

Old TMobile user... Haven't gotten the messages. Going to look into this.

The anti-consumer practices going on in business right now are becoming insane.

[–] OldQWERTYbastard@lemmy.dbzer0.com 9 points 1 month ago (1 children)

They don't even hide it any more. Rug pulls left and right because fuck you.

"What are you going to do about it? Absolutely nothing."

That's their thought process.

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[–] OldQWERTYbastard@lemmy.dbzer0.com 8 points 1 month ago (3 children)

Well, fuck. These companies move in step with one another and I've been paying the same 60-something per month since January 2007 before AT&T gobbled up Cingular.

Guess I'm probably next.

[–] spaghettiwestern@sh.itjust.works 7 points 1 month ago (1 children)

US Mobile is still in the "good prices, good service, be nice" phase of their existence. Buy out or enshittification should still be a few years off. It's a fraction of the price of TMO's new rates too.

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[–] CaptDust@sh.itjust.works 8 points 1 month ago (8 children)

I dunno anyone still using the big 3 telcos, not much value over the MVNOs unless you're really the type that wants to bundle Disney+ or something.

[–] scoobydoo27@lemmy.zip 11 points 1 month ago (1 children)

Every time I’ve tried one of MVNOs I’ve got shit service at my work. I’m affected by this new price hike from T-Mobile so I’m going to try one again but not expecting great results.

[–] doodlebob@lemmy.world 9 points 1 month ago (1 children)

Check out US mobile... If you get their top plan, you can change to any of the 3 mobile providers for free

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[–] melsaskca@lemmy.ca 7 points 1 month ago

You know all the corporations are now thinking..."The prez lies with immunity. The precedent has been set. Let's go boys...SELL SELL SELL !!".

[–] vane@lemmy.world 6 points 1 month ago

That's the price for Germany World Cup failure.

[–] nullspace@lemmy.world 4 points 1 month ago (8 children)

They do shit like this and get away with it because it's slim pickings for a plan that has phone, internet, and most importantly no data cap. All carriers suck at one of those three.

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[–] mechoman444@lemmy.world 4 points 1 month ago (2 children)

T-Mobile has always been like this.

Every time I upgrade my phone they charge me an upgrade fee.

I'm like how are you charging me for spending money with you?

Unfortunately, compared to Verizon and AT&t they're better in many regards and that's saying a lot since they're crap.

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