Has anyone ever had a bot on a website answer their question? (kbin.run)

submitted 4 months ago by strawberry@kbin.run to c/asklemmy@lemmy.ml

26 comments fedilink hide all child comments

I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look

its always some vague bullshit that doesnt help

dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person

you are viewing a single comment's thread
view the rest of the comments

[-] bob_lemon@feddit.org 16 points 4 months ago

I recently had an important package get rerouted to a pickup box, but the incompetent driver (who did not even manage to reply "hello package" on the intercom) forgot to leave the retrieval card in my mailbox.

After searching the DHL website for a contwct option for way longer than it should take, I saw a small note stating that their chatbot can give you retrieval codes, so I decided to try that.

It was not AI powered, but provided prompts to click, or asked for very specific short replies like the tracking number. Similar to an automated phone system but with text. I took a wrong turn at some point and had to start over, but it actually worked really well and I got the code after about 3 minutes.

[-] MicrowavedTea@infosec.pub 6 points 4 months ago

If it provides specific answers though, it might as well be a form. It only makes sense as a chatbot to make it easier to connect with a human using the same interface.

[-] bob_lemon@feddit.org 2 points 4 months ago

It basically was a dynamic form, where the next questions were based on the previous answers.

[-] strawberry@kbin.run 4 points 4 months ago

see that's different. when it gives you options to choose from they can be decent

this post was submitted on 09 Jul 2024

53 points (94.9% liked)

Asklemmy

43795 readers

728 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS