The photo that UPS provided to prove that they delivered my package. I mean, sure, it’s my front porch, but they could have included the package.
this post was submitted on 19 Mar 2024
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Actually I find the picture thing to be helpful. There's a house on the next street over with the same house number and a similar street name, so we get packages misdelivered from time to time. If I see their porch in my delivery picture, I know where to go get it.
Just the other day, Doordash delivered somebody else's Chipotle to my porch. Because the driver took a picture, I saw the actual customer walking by, comparing the photo on their phone to my house, and then coming up to get their burrito bowl.
And having the photo that their employee took of a house that's obviously the wrong one has also been helpful in getting refunds before. Not me, but one of my friends; they had their package delivered to a house they didn't even recognize, and the number on the door was clearly wrong, so the company refunded them.
So the photo thing I'm actually cool with. Yeah, it was probably originally conceived as a CYA for management, but it does actually turn out to help. I'd rather they give them time to be human beings while they're doing deliveries; the photo thing isn't really the big problem here.
The other thing is that a lot of the time when they take pictures it also tracks the photographs GPS location. Isn't usually available to customers, although it would be helpful if they made it available to customers, but it does allow the support team to have some vague idea of where their driver has put it.