Oh I hate the people who open a ticket, provide basically no information at all, mark it urgent, and then when I call back within 15 minutes they don't answer. So I leave a voicemail, and they literally never call back.
I have one in my queue right now and the entirety of the ticket is simply "my outlook details are incorrect", I have absolutely no idea what she wants, if she doesn't answer tomorrow that ticket's getting closed.



I would have no problem with AI if it could be useful.
The problem is no matter how many times I'm promised otherwise it cannot automate my job and talk to the idiots for me. It just hallucinates a random gibberish which is obviously unhealthful.