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this post was submitted on 17 Mar 2024
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Is it though? I mean don't get me wrong, it sucks that people who are lactose intolerant have to pay more, but is it really a disability?
I'm lactose intolerant but even I think this is absurd. What about every other food allergy in existence? Should substitutions cost the same even if the ingredients don't? Furthermore, we're talking about a splurge item from a coffee shop. You can still make coffee at home or buy coffee without milk in it.
Well the ADA only requires 'reasonable' accommodations. So I guess the logic of this case would be that if the substitution only costs a little bit more than the original ingredient then they should offer it at the same price. But this would still allow for business to charge extra when making the substitution would be 'unreasonably' expensive.
Therein lies the rub as what one person considers reasonable another might not. Charging 1:1 for the increased cost of almond or soy milk seems reasonable but charging an additional markup over what they set for dairy milk might not be.
If their case has merit, I hope they win, but I honestly wish these lawyer fees and court time could be better used to tackle more lucrative issues like suing Ticketmaster/Live Nation for their whole anti-consumer business model and price gouging or suing Comcast for their monopoly in my area. There are probably 1000 different places to buy coffee in my city but only one way to buy event tickets and one company offering broadband/high speed internet.