People on Lemmy/ kbin not called Karen - have you ever asked to speak to the manager - and actually had a good reason for doing so? (lemmy.world)

submitted 1 year ago by waterbogan@lemmy.world to c/asklemmy@lemmy.world

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I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I'll do it again, if I live long enough.

And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply

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[-] PostnataleAbtreibung@lemmy.world 5 points 1 year ago

Besides the bank where the manager simply was my personal friend?

Funny story. I bought a high quality suit and used their, uhm, questionable external tailor service. Not only their quite expensive „same day express services“ took them five days (adding another 150km ride to my todo list), the store and the tailor both missed a security tag (those big ones you cannot miss).

My bad, I didn’t check the suit when I got it from the tailor, so I actually missed the tag as well - but it would have been too late anyway as the suit store was already closed.

The next day I actually tried the suit (as the day after that I had a job interview), and voila, a security tag you cannot miss.

I ringed the suit shop and the employee clearly didn’t understand the issue, so I told her this might be above her paygrade and she could transfer me to her manager.

The manager was flabbergasted and actually came after closing time all the way to my house with a device to remove those tags and apologised. Quite extraordinary customer service from his side. I should request him the next time I was in the shop and so I did. He reimbursed me the tailor fee, gifted me a tie (actually still my favourite tie) and told me they changed the tailor for their service.

this post was submitted on 24 Jul 2023

32 points (84.8% liked)

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