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Or, OR, retail doesn't understand that it's all a convenience purchase at this point, which means they have to have inventory if they want money. I swear to god, every time i go to a store they never have what i want in stock, so i get my phone out and order it online while standing there angry.
we went to walmart awhile back to pick something up that was in stock in our store.
the asshole behind the electronics counter said "we don't have that in stock". didn't even look. didn't want to check his handheld after we showed him what the web site said.
we stood right there and ordered it online.. for delivery from the store.
we finished up there, swung through arbys drive through, then filled-up the car.
and we barely beat the delivery guy from the store home.
It was a situation like that that makes me never use Walmart marketplace.
I ordered an item for in-store pickup. The order gets canceled for lack of inventory. I go to the store and find the item on the shelf for at a higher price. While looking at the item I re-order it online. It gets canceled again for the same reason. I give up on their online portal and go somewhere else.
I know it's a bit or a luxury that not everyone has but after this and some other perceived slights, I try not to shop at Walmart if if I can help to even if it costs a bit more.
I was once shopping for an office chair, and since you can't tell what a chair is like to sit in by browsing online listings I went to Staples to try out their chairs on display. I found one I liked, and was ready to buy it. On a whim I used my phone and the store's wifi to look up the same chair on the Staples website, where I found it on sale for less money with free delivery included.
Still sitting in the chair in the store I ordered it online, saved some money, and then went home without having to take a heavy chair with me on the bus.
Maybe a hot take, but this is something that I'd ask to speak to the manager about. I don't want to do my job either, but I still do it. I'm certainly not going to stand in front of a customer and refuse to do my job.
It’s… Walmart. I mean, it’s … Walmart.
It's still a job. If they don't want to deal with customers, they should find a role where that isn't one of the basic requirements of the job. They could stock shelves at that same store, work in a warehouse, cook in a restaurant, or pretty much anything that isn't customer-facing.
Holy environmental damage, Batman (unless they had an electric vehicle).