this post was submitted on 23 Feb 2026
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I remember getting an oil change or something and the service advisor asking for me to give a review and “anything less than 10/10 is considered a failure” which really pissed me off. In my mind a 10 out of 10 is “above and beyond amazing” which is simply not something I can do for something like an oil change. I would say “I got out of there driving the same car I went in with in a reasonable amount of time” is the best I would expect and would rate it as 8//10.
Yeah a 10/10 for an oil change would be something like they fixed a problem free of charge since they were already in there. A 9 is "great price and surprisingly fast"
One of the many many shitty things companies have managed to do with review culture is make it be about the bottom rung employee instead of the company or their overall product. They actually found a way to feed extra off the resentment people hold for them by kicking downwards even harder.
Reminds me when I got my first car 15 years ago I got a call to answer a survey about the experience with the sale.
I was giving 3s and 4s and just a few 5s (out of 5) and the rep was very worried that I had a very bad experience. I told him the 3 is good, 4 was very good and they did a few excellent things.
He explained that anything below 5 was very bad feedback to the sales people and everyone involved and that they would get reprimanded for the 3s. I declined to continue the survey
There was some kerfluffle in the gaming press like this; a lot of magazines used to score games out of 10, with a 7/10 being effectively the lowest possible score. "When I booted the game up, my C64 caught fire, as did my Spectrum, which was turned off at the time and not relevant to this review. Then the developer kicked in the door, gave everyone in the building AIDS, then went on a worldwide tour kicking every single puppy. 7/10."
There was a magazine that was in the habit of actually using the entire scale with a "meh, s'alright" being a 5/10, and some developers outright blacklisted them for it.
It's like how grades of meat are all positive sounding. Which is the worst grade of meat: Prime, Select or Choice?
I once saw a documentary with the engineer who worked on the toilet equipment such as it was on the Apollo spacecraft. Urine was collected essentially by a condom with a hose at the end, which came in three sizes. Of course none of the astronauts would be caught dead ordering anything but a large so they were labeled "large, gigantic and humongous."
I like to ask if it's a corporate survey or if they want my honest opinion.
I hate those surveys. I’ve always had them emailed though. My last car I ended up ordering and they were relentless with asking me to complete the survey. Sure, some of that survey is about the dealership experience but a lot of it is about the vehicle itself. I don’t have the vehicle yet. It’s on order. So I docked them heavily on the sales part of the survey after that. Don’t badger me to do something I can’t even complete.