this post was submitted on 20 Feb 2026
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I have a standing order with them, but half the time I don't know whether I owe them money or if they're overcharging or anything

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[–] Tippon@lemmy.dbzer0.com 2 points 4 days ago

Sending in accurate meter readings, even if you've got a smart meter, will allow them to bill you correctly. Bills are often based on estimates and can be inaccurate.

I used to work in the billing department of one of the big suppliers, and saw things like this all the time