Casual UK

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Casual UK

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Does anybody actually understand their Octopus energy bills? (feddit.uk)

submitted 5 days ago by tetris11@feddit.uk to c/casualuk@feddit.uk

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I have a standing order with them, but half the time I don't know whether I owe them money or if they're overcharging or anything

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[–] tetris11@feddit.uk 2 points 5 days ago (1 children)

Right! So I got a big refund from them just now, but I kept getting emails from them saying "Your account is negative, you owe us X amount. Please pay X amount. We will direct debit Y amount."

[–] Tippon@lemmy.dbzer0.com 2 points 5 days ago

Sending in accurate meter readings, even if you've got a smart meter, will allow them to bill you correctly. Bills are often based on estimates and can be inaccurate.

I used to work in the billing department of one of the big suppliers, and saw things like this all the time