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this post was submitted on 21 Sep 2023
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Somewhat related, but not really: I hear that Gen Z (in general) are worse at tech support issues than the past couple generations. The theory is that Gen Z grew up with tech that, for the most part, "just works". Troubleshooting issues isn't as common, and isn't as necessary of a skill.
especially with mobile phones now, look at iPhone for example, it's so user friendly that if you try to do anything remotely advance you need to jump through hoops to do it. I had a sales person try to tell me that the iPhone was expandable because it had cloud storage capability, they didn't know what a Micro SD card was and that it used to be able to go in all the flagship phones. Pretty disappointing
The iphone has always sacrificed user freedom to provide a streamlined experience a monkey could make work.