this post was submitted on 01 Jan 2026
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it do be like this sometimes
it's also stressful and funny when somebody is trying to tell you their computer problems and it seems like it's really bad. then you go and look around and you can't find anything wrong. and their all
hey you fixed it!
Me every time I call tech support. I feel so stupid.
As someone who formerly worked phone support, let me assure you we love the dumb, easy ones. Everyone wants an easy win and bonus when it kicks you to the back of the call queue.
unless it’s so dumb it’s not obvious
i learned no question is too stupid
and yes it must be plugged in to work
My favorite question to ask callers when I worked phone support: "What happens when you push the power button"
I got so many "wait, theres a power button?!" replies. And a few <click, whurrrr> "Uhh, i'll call you back if i have anything else".
"Oh, I've lost power due to a storm, is that important?"
(╯°□°)╯︵ ┻━┻
Technician Proximity Syndrome, happens in every field.
I honestly love those calls, it makes for an easy win and an amused user (normally). My favorite was when I worked for a car dealership, as I'd routinely get called into the shop for a computer issue only to have the tech go to reproduce the issue and it worked fine.
The number of times I heard "Man, now I know how my customers feel" was pretty damned funny.
Sometimes I know I need to zone out a bit as the story is completely unrelated to the problem. The trick is making sure you start paying attention again at the right time.
oh totally
As someone who has worked IT for 30years, yes I remember windows 3.1 and Novel Netware, there absolutely is an IT magic that surrounds certain professionals. Things just fix themselves after I'm literally standing by their desk. Problem occurs repeatedly for user. Disappears when I get there. I think some people are just incompatible with computers...
The reason for that most of the time is because the user doesn't have any patience.
So when they are forced to wait for you to come by, the problem fixed itself because of time.