404

Because they couldn't. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

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[-] index@sh.itjust.works 123 points 3 days ago

"He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell."

The fuck?

[-] teawrecks@sopuli.xyz 31 points 3 days ago

OP is misquoting and misinterpreting what was said here.

We cannot associate a product serial number with a customer unless that customer has voluntarily registered their product on our site

But they said that wouldn't even apply if he had registered because his bag was a V1, and

we did not implement unique serial numbers until V2

[-] Blackmist@feddit.uk 40 points 3 days ago
[-] humorlessrepost@lemmy.world 20 points 3 days ago* (last edited 3 days ago)

What other companies have unique optionally-registered serial numbers for warranties? My lawn maintenance equipment (Ego), my luggage (Briggs and Riley), and my wine glasses (Waterford), off the top of my head. It’s not uncommon, and, again, optional.

My wallet (Secrid). Bought mine in person at a random retailer, and never registered it, though.

[-] Bassman1805@lemmy.world 17 points 3 days ago

Almost every company? It's called a serial number.

[-] stetech@lemmy.world 2 points 3 days ago

The weird part is connecting serial number to customer account for anything without internet access (or really, I’d draw the line at electronic components), no?

this post was submitted on 14 Dec 2024
404 points (96.1% liked)

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