I acknowledge that, this is the result of unbridled capitalism.
When a person uses social engineering and manipulation to extract money from an individual or company it's called fraud, when a large enough company does it it's just business.
If only our government could give us some handy dandy consumer protection laws.
I agree. On my normal keyboard I wouldn't even know how to produce an EM dash without looking it up. On my phone keyboard I can easily but that's just the intuitive UI.
I use hyphens all the time. I can't say I've noticed an EM dash outside a book, paper, or blog post (like, proper stylized blog).