this post was submitted on 20 Jun 2026
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On some of those late nights, especially when I picked up Indian food, I'd be hungry enough to genuinely consider this

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[–] kate@lemmy.uhhoh.com 1 points 6 days ago

lol this happened to me once, the driver just went home with my pizza. the restaurant ended up staying open late to cook it again for me ❤️

[–] kibiz0r@midwest.social 116 points 1 week ago (6 children)

I’m convinced that the real goal of most tech these days is not to solve problems, but to make them someone else’s problems.

You’re a driver and think we’re not paying you enough? Sorry, our hands are tied, it’s all algorithmic.

You want sick time and health care? Sorry, since your manager is an app you’re technically not an employee but an independent contractor.

You want the food you paid for? Sorry, that’s between you and the driver and/or restaurant. We’re just a mediator.

And then they dupe some of us into blaming the consumers or workers. This is not a problem you can solve with market forces.

They act this way because the regulatory environment allows them to, not because they’re carefully watching what consumers think.

Remember, these are companies that are willing to burn billions to shut down any threats to their business models. By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.

[–] brucethemoose@lemmy.world 1 points 6 days ago

It was like this from the beginning, with Google and early digital services being protected from lawsuits because they are ostensibly middlemen.

The thinking was that they’re garage startups that need protection, and… we kinda just never changed that.

[–] Buckshot@programming.dev 27 points 1 week ago (2 children)

Thats a nice way of putting it. I always just thought of it as inserting themselves into things that worked fine before but now they extract margin from everyone involved.

I used to just phone a local business and someone would who worked for them would bring me food. It worked fine.

[–] HeyThisIsntTheYMCA@lemmy.world 7 points 1 week ago (1 children)

our local thai restaurants have gone back to that model. they all share the same delivery guy, but they don't use doordash. it's more honest and fair for everyone involved.

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[–] celeste@feddit.org 12 points 1 week ago (4 children)

The way we win is unionizing, that's why they're so scared of that.

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[–] grue@lemmy.world 9 points 1 week ago* (last edited 1 week ago) (1 children)

By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.

There should be a bot that responds with this every fucking time somebody says "boycott."

(I say as someone who has been boycotting several large companies for decades, to zero observable effect.)

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[–] Gust@piefed.social 67 points 1 week ago (5 children)

Pictured: every single commenter who came into this thread to blame the victim because they think $130 on delivery is too decadent. Yall should be ashamed of yourselves.

[–] HeyThisIsntTheYMCA@lemmy.world 17 points 1 week ago

i mean, 130 on delivery is decadent. we all deserve some decadence though. life sucks and decadence is how some of us recharge.

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[–] valar@lemmy.ca 45 points 1 week ago (8 children)

How many people you feeding for $132?

[–] Chozo@fedia.io 61 points 1 week ago (2 children)

After delivery fees, that's roughly a meal for 2 people, plus a dessert. And a drink, which the driver left at the restaurant.

[–] Postmortal_Pop@lemmy.world 15 points 1 week ago (2 children)

I cannot, in any way, shape, or form, justify that kind of money on what you just said. Our grocery pickup to get us the next two weeks was $132 and we were being generous this time.

[–] aeiou@piefed.social 21 points 1 week ago (3 children)

I knew several people who would have a smoothie or some shit doordashed to work daily while simultaneously complaining they can't afford food

[–] Steve@startrek.website 7 points 1 week ago

Maybe they just love melted smoothies and cant figure out how to make them as good as doordash can

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[–] ViatorOmnium@piefed.social 8 points 1 week ago (2 children)

What are you ordering? I've seen Michelin star restaurants with cheaper options.

[–] SaucySnake@lemmy.world 23 points 1 week ago (5 children)

Take whatever the price of your food is, multiply it by 1.3-1.5 because restaurants have to make up the 30% they pay the company, then add an extra $30 for taxes, fees, and a tip. Food delivery got boiling frog'd like rideshares after market capture and needing to stop subsidizing post-IPO. Funnily enough drivers are making less than they ever have despite all the price increases, funny how that works.

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[–] Jessicat@lemmy.world 20 points 1 week ago

That could be a family of four or so. After charges, taxes, fees, and tip my husband and I often end up paying $70-80 for delivery food service in the US.

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[–] ZoteTheMighty@lemmy.zip 43 points 1 week ago

I was reading an story on Reddit about a guy who worked as a door dash driver, and he basically said that this is the requirement to meet the necessary ROI for a real job. He listed off a million tricks to maximize profits. If you refuse low-cost/low-tip orders, Doordash will tend to prompt you with higher value orders, and give the low-value orders to the people who won't refuse them, so you can gradually build your way into the premium customer base. If an order will deliver to a low-income area, it's not always worth the trip back to a high income area by the nice restaurants, so he usually refused those too. It was honestly an awful testimonial to read, everything he listed off screws over his fellow man because Door dash makes it impossible to screw them over for even a penny.

[–] agamemnonymous@sh.itjust.works 42 points 1 week ago (4 children)

Door Dash customer service is trash. Used them one time, driver dropped off the wrong order, best that customer service could do was a partial refund as credit. Did a charge back through my bank and uninstalled the app.

[–] Tollana1234567@lemmy.today 6 points 1 week ago (2 children)

how insulting a "partial refund" at least a full refund for the first few times.

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[–] I_Has_A_Hat@lemmy.world 6 points 1 week ago (1 children)

It's strange, I've literally had zero issues with them. I have had to refund orders a few times, and it's usually automatically done in seconds. Maybe it's different in different areas.

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[–] Lost_My_Mind@lemmy.world 28 points 1 week ago (3 children)

I often wonder. What happens if the uber eats guy drives up to your house, puts down the bag, takes a photo, picks the bag back up, and leaves with it?

[–] Chozo@fedia.io 45 points 1 week ago (1 children)

This happens all the time. For the customer, they'll get a refund if it's the first time it's happened to them, but if it keeps happening then they'll likely be denied refunds after a while, as support will assume the customer is lying to get free food (unless they submit doorbell cam footage, which they often do). For the driver, nothing will happen to them, but if customers keep reporting their food as stolen then eventually the driver will be removed from the platform, as support will assume the driver is stealing.

[–] SwifferWetjet@thelemmy.club 14 points 1 week ago (1 children)

I'm REALLY surprised that story hasn't already ended in a class action or some shit. I mean I charge back literally everything even slightly not as advertised and I've been banned on zero platforms other than reddit, but that was for pointing out the admin team commiserates actively with child sex slave traffickers.

[–] BarneyPiccolo@lemmy.today 8 points 1 week ago (1 children)

Reddit will permabanned you for NOT being verifiably evil.

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[–] TragicNotCute@lemmy.world 11 points 1 week ago

It’s what the other commenter said. Generally if you’re a good customer they refund you no questions asked.

I actually had a food delivery guy drop off my food but steal a package from my porch. Even with the footage, you should have seen how fast they clammed up.

So food theft, no problem. Other theft “get a subpoena”.

[–] Seppo@sopuli.xyz 8 points 1 week ago

I rarely have issues with deliveries, but the odd times I have had issues I've been refunded in full to my card and received coupons for my troubles. No questions asked.

Most of my issues have been with the restaurants themselves. I have a very specific yet easily avoidable food allergy. So when I find said ingredient liberally sprinkled on top of my food for decoration, I know the restaurant simply didn't read my order.

[–] akwd169@sh.itjust.works 13 points 1 week ago

$132? So he made off with a small smoothie and a side of fries then?

[–] Rhaedas@fedia.io 13 points 1 week ago

As typical with social media comments, half of them aren't even concerned about the driver blatantly stealing food. It's about attacking the person using the service without knowing the details. And I don't think anyone brought up how shitty the drivers gets paid (the ones who actually do the job right).

I know the response - then get another job. That's silently approving the company's methodology, nice.

[–] Toneswirly@beehaw.org 9 points 1 week ago (3 children)

Gig delivery is a rotten model to its core. You are better off learning to cook, driving or walking to pick up your food, or calling the business directly if they have their own drivers. Its hard I know, but so is paying an extra tax on every item, plus service fees, just to have an app do it

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[–] DragonAce@lemmy.world 8 points 1 week ago* (last edited 1 week ago)

I had this happen to me. The GrubHub driver parked on the curb around the corner in front of my neighbors house. Proceeds to take a photo of their house from the car as "delivery confirmation" and then literally peeled out taking off with my food when she saw me walk outside. I got lucky though, GrubHub refunded the order.

[–] LovableSidekick@lemmy.world 7 points 1 week ago* (last edited 1 week ago) (1 children)

wat? IDK how the delivery business works, but if I go to pick up a prepaid order for myself and they gave it to somebody else, I don't lose any money, they're fucking making it again.

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