Sprint enshittifies everything it touches.
this post was submitted on 26 May 2026
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These are some shitty changes, but most customers probably won't notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.
A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.
100% if you take away my ability to communicate, we're done today. This is a business terminating decision.
Easy to say, but switching carriers is a pain in the ass and people don't want to do it unless they need to.
Pretty infrequently.
And yet, not infrequently enough.