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cm0002@lemmy.zip

T-Mobile is apparently fundamentally changing (www.phonearena.com)

submitted 2 months ago by cm0002@lemmings.world to c/T_mobile@lemmy.zip

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[–] Drusas@fedia.io 4 points 2 months ago (2 children)

These are some shitty changes, but most customers probably won't notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.

[–] reddig33@lemmy.world 6 points 2 months ago (2 children)

A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.

[–] Quexotic@infosec.pub 4 points 2 months ago

100% if you take away my ability to communicate, we're done today. This is a business terminating decision.

[–] Drusas@fedia.io 1 points 2 months ago

Easy to say, but switching carriers is a pain in the ass and people don't want to do it unless they need to.

[–] TootSweet@lemmy.world 4 points 2 months ago

Pretty infrequently.

And yet, not infrequently enough.