this post was submitted on 26 May 2026
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[–] reddig33@lemmy.world 6 points 2 months ago (2 children)

A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.

[–] Quexotic@infosec.pub 4 points 2 months ago

100% if you take away my ability to communicate, we're done today. This is a business terminating decision.

[–] Drusas@fedia.io 1 points 2 months ago

Easy to say, but switching carriers is a pain in the ass and people don't want to do it unless they need to.