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[Cusor AI] apologizes after AI support agent invents policy that causes user uproar [in April 2025] (arstechnica.com)

submitted 19 hours ago by Aatube@kbin.melroy.org to c/nottheonion@lemmy.world

6 comments fedilink hide all child comments

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit.

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[–] chicken@lemmy.dbzer0.com 35 points 15 hours ago (1 children)

Others joined in: "Yep, I'm canceling as well, this is asinine." Soon after, moderators locked the Reddit thread and removed the original post.

Yeah that checks out

[–] PattyMcB@lemmy.world 6 points 9 hours ago

Reddit mods being corporate schills? Never! Lol

[–] fodor@lemmy.zip 22 points 19 hours ago

Haha, funnily enough, it was in fact a new policy. Written down, even. Just not vetted by anyone.

[–] tonytins@pawb.social 13 points 19 hours ago

[–] Bot@sub.community 7 points 19 hours ago (1 children)

They are taking the control slowly :)

[–] massive_bereavement@fedia.io 7 points 16 hours ago

I foresee corporations cutting down on middle management by using AI bots instead. So while our media told us about a future where all manual labor is automated, in reality we're heading towards one where all management is at the whims of a reddit-fed Frankenstein monster chat bot.