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submitted 5 months ago by lwadmin@lemmy.world to c/lemmyworld@lemmy.world

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Hey everyone,

We wanted to address a common situation we've seen over the years with some large online forums, reaching out to moderators for questions and concerns.

Typically a good first line of contact is to use the Report button for any posts that need moderator attention. This will open a report for both the community moderators and the site admins. This is normally enough for most larger communities with active mod staff. You may also reach out to your community mods, they're here to help. 💖

We do encourage our communities to take care of their own and want them to always feel empowered to run themselves as they see fit (provided they are following the global site rules). Issues can arise for some smaller communities with only one moderator or situations where the local mod staff is inactive for one reason or another for an extended time.

In these situations, we've seen folks email our ticket system, and while we will try and get back to them, this ticket system tends to get end-user support cases mixed in (as well as a low stream of spammers trying to buy ads 🙄).

What we do want, is to provide a more direct line of contact to the site-admin team, so when ANYONE needs to reach out to us when something is amiss, they can get a timely response. While the team all are on a few different platforms, this tends to create a fragmented approach of not just the WHO, but the HOW to contact us.

While we as a team use our internal chat platform, we want to find a happy middle ground between @'ing us each directly in random chats, and issues sitting for too long in our ticket system.

This new system would be for PRIVATE Messages as a supplement to our Lemmy.world Support community, which we do monitor very closely, and our ticket email info@lemmy.world, both for more technical issues. Think of it like the bat signal 🦇🎆!

To this end, we've created two methods for reaching the site-mod team directly.

A Lemmy Bot User that will relay DMs: https://lemmy.world/u/lwreport
A dedicated email account: report@lemmy.world
- We've also provided a Keyoxide profile https://keyoxide.org/hkp/report@lemmy.world for PGP / authenticity

We hope that between both an anonymous platform approach AND a secure email-based approach, we can keep everyone happy 💝

In closing, please, always try and reach out to your community mods FIRST, they usually will know best how to handle a difficult or tricky situation, and use this only when you feel you need to reach out now.

The FHF/Lemmy.World Admin team 💓

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[-] uservoid1@lemmy.world 87 points 5 months ago

When I started reading your post I thought you are going to say "please don't bother us, use the report button". I was pleased to see that not only you did not discourage users to contact the admin team, you opened more channels to do so. Kudos!

[-] Rooki@lemmy.world 20 points 5 months ago

We saw that people got confused whom to notify with our rather large admin team, and because of it we created those two new communication channels.

[-] CommunityLinkFixer@lemmings.world 80 points 5 months ago

Hi there! Looks like you linked to a Lemmy community using a URL instead of its name, which doesn't work well for people on different instances. Try fixing it like this: !support@lemmy.world

[-] Zerlyna@lemmy.world 46 points 5 months ago

Good bot.

[-] Lost_My_Mind@lemmy.world 6 points 5 months ago

[-] androidul@lemmy.world 18 points 5 months ago* (last edited 5 months ago)

well done, Chappy. Here's a biscuit

[-] Omgarm@lemmy.world 33 points 5 months ago

When are we getting an actual bat signal?

[-] 2lama@lemmy.world 17 points 5 months ago

Lemming signal?

[-] Quetzalcutlass@lemmy.world 9 points 5 months ago* (last edited 5 months ago)

Instead of the top of a building, it goes at the bottom of a cliff?

(I know, I know. Evil Disney and whatnot. I couldn't resist.)

[-] whoreticulture@lemmy.world 24 points 5 months ago* (last edited 5 months ago)

When are you going to implement accountability for mods? I have reached out to mods/admins in the past to talk about issues w another mod. (mod FlyingSquid has said he would use his mod powers in a retaliatory manner due to disagreements, and I have seen many other people complain about them). Some mods/admins listened, another said basically to fuck off and they'd block me just for reaching out, considering me reaching out to be harassment. There is no accountability.

[-] Godric@lemmy.world 16 points 5 months ago* (last edited 5 months ago)

Won't comment about any named moderator(s) in case of retaliation, but I've experienced, seen, and heard about a certain mod(s) powertripping multiple times for very weak reasons.

Powermods with fragile egos were some of the most stifling parts of Reddit, it's sad to see it replicated here.

[-] ID411@lemmy.dbzer0.com 5 points 5 months ago

Ironically people leapt here to become mods of big communities.

[-] whoreticulture@lemmy.world 5 points 5 months ago

Very telling how many people are hesitant to name specific mods.

[-] admiralpatrick@lemmy.world 14 points 5 months ago* (last edited 5 months ago)

I would highly encourage anyone who feels sympathetic to this comment to read through the comment history and modlog of the person who made it before voting.

Combative, promoting violence, and generally using the Palestinian crisis to universally bash anyone they disagree with about anything while also derailing unrelated conversations. But yeah, it's the mods who are the problem. 🙄

[-] whoreticulture@lemmy.world 1 points 5 months ago* (last edited 5 months ago)

I'm "combative" because everyone picks fights with me, because my political opinions aren't popular here (I'm leftist, and end up arguing with a lot of transphobes as well). Mods shouldn't use political disagreements as grounds for retaliation.

My modlog has so many taken down comments bc the other day I went through and quoted other ppls comments that were taken down, asking for accountability because I thought they were taken down unjustly. I still think they were. Mods have since mentioned to me ways I can link comments without quoting them, that won't get my comments taken down.

Thanks for your creepy concern. My point stands regardless of my comment history, as evidenced by so other ppl sharing they have had similar experiences. Cool you want to discredit me due to my political opinions, and tendency to question the way mods operate.

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[-] duffman@lemmy.world 11 points 5 months ago

People who spend 8 hours a day or more commenting on Lemmy shouldn't be moderators. I think they have an unhealthy perspective on life and it shows.

[-] systemglitch@lemmy.world 2 points 5 months ago

Truth.

[-] pete_the_cat@lemmy.world 2 points 5 months ago

Yep, mods can quickly turn into "small town local cops" that think they can do anything they want. It's quite ridiculous when you bring up an issue/question a ban you got (I haven't had any issues here yet, I'm referring to Reddit in this case) and the mod essentially says "fuck off" and blocks you.

I literally said on Reddit "as a guy, I appreciate the change" on a comment about a woman saying she switched from jeans to yoga pants as her daily wear, but since it was a woman centric sub, they all jumped in my shit and massively downvoted me, then I got a 1 day ban on top of that. When I questioned the mod about the ban and said it was a "tongue-in-cheek joke and didn't think anyone would take it so seriously" she (presumably) responded "Not it wasn't a joke! You were being a creep in a woman centric sub! Bye!" and muted me for a month, which meant I couldn't respond to her. I could see if I was being a red-pill misogynistic asshole, but instead I got banned for saying I like how a woman looks in yoga pants. Imagine being a woman and getting banned for saying you like looking at a muscly dude's arms in a tank top vs long sleeves. It's pretty damn ridiculous.

[-] Zealousideal_Fox900@lemmy.world 10 points 5 months ago

I am a former .world team member, your experience dealing with admins is not surprising. Some admins I won't name are just straight up assholes. Lemmy hate train is pretty justified.

[-] Madison420@lemmy.world 10 points 5 months ago

This exactly, you have subs like news that mods are obviously bias banning and adding racist reasons. One of mine literally says reason : explaining anti semitism to a Jewish person... Aside from just being wrong generally it's defamatory and assumes I'm not Jewish with no evidence.

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[-] ID411@lemmy.dbzer0.com 8 points 5 months ago

Loads of people of had difficulties. Moderation is worse than reddit. Less accountability and less transparency.

I have had great difficulty with some of the names mentioned.

[-] rustyfish@lemmy.world 14 points 5 months ago

I feel like this has been posted the very second I clicked “send email”.

[-] Donjuanme@lemmy.world 9 points 5 months ago

I try to not add work to anyone, unless there's something truly dangerous to a person or community.

[-] FlyingSquid@lemmy.world 15 points 5 months ago

I can't speak as an admin, but as a mod of multiple communities, please let me know if there's an issue even if it isn't on that level. I wouldn't agree to be a mod if I wasn't willing to look into people's concerns. I'm sure many other mods feel the same way.

You're really not adding work when it's something I'm doing voluntarily and aren't even required to act on no matter what's going on, but you're really not adding work if what you have to say will make the communities I moderate a better place.

[-] MarciaLynnDorsett@lemmy.world 5 points 5 months ago

as the mod of two worldnews communities, can you try to squash the shill/bot accusations. it's dehumanizing, and it acts as a thought terminating cliche, stopping discussion of the topic. it's toxic af and it should be grounds for immediate short bans, and long bans with repeated use.

[-] FlyingSquid@lemmy.world 3 points 5 months ago

I'll do what I can. The best thing to do would be to flag those as uncivil. I would certainly delete something like that in the communities I moderate. It's not only uncivil, it's just unhelpful to the discussion.

[-] TheFonz@lemmy.world 3 points 5 months ago

How do we manage trolls? I know I was banned from worldnews (I'm not mad) for calling someone out

[-] FlyingSquid@lemmy.world 4 points 5 months ago

Again, you just have to flag. People are not flagging enough. In the case you are talking about that I can see, it was after your ban and it was deleted for incivility, which is what you were banned for to begin with.

You were getting flagged for your own rule violations (incivility), which will get mods to take a look at them, but if you see someone trolling and flag them, we can check it out.

It also might take a while sometimes. I seem to be the only active mod in any of my communities when I get up in the morning and for a while afterward.

[-] TheFonz@lemmy.world 2 points 5 months ago

No worries. I'll keep that in mind on my alt. I love you Flyingsquid. 😘 Keep up the good work

[-] ericjmorey@lemmy.world 4 points 5 months ago

Not all work is unwanted. I want the communities I moderate to thrive and reports can help with that.

[-] Serinus@lemmy.world 2 points 5 months ago

We do want our individual communities to thrive as well. While it may not be urgent, if you have ideas to improve a community, please do reach out.

[-] Blaze@sopuli.xyz 8 points 5 months ago

Nice additional measure

[-] boatsnhos931@lemmy.world 5 points 5 months ago

Can u fix mah facebooks puhleeeease

[-] DTFpanda@lemmy.world 3 points 5 months ago

I'm so stoked to see someone type like this on Lemmy. This place needs more....Eric Andre.

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[-] boatsnhos931@lemmy.world 5 points 5 months ago

Please help make my Disney perspective of the world true 😔

[-] Rooki@lemmy.world 7 points 5 months ago

duckass

[-] boatsnhos931@lemmy.world 6 points 5 months ago

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[-] sorval_the_eeter@lemmy.world 1 points 2 months ago* (last edited 2 months ago)

Politcal memes mods are deleting comments which complain about Dem support of genocide. The stated reasons are solely: "Thats ridiculous, Harris doesnt support war crimes" and reasoning like that. Its editorial modding to create and amplify their views, same as reddit does. Does this site exist for open comments or to create echo chambers? The UN and ICC have ruled that war crimes are happening and genocide is plausible, but in some places on lemmy thats dismissed out of hand and comments removed.

Mods should exist to limit abuse and enforce rules that keep this place on track, not to delete comments they personally dont agree with. Mods that abuse their power need to be removed.