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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[-] the_post_of_tom_joad@sh.itjust.works 37 points 4 months ago

I usually use the "cuss at the bot" method. Gets out my frustration ahead of time so i can be sweet with the human. Tho one time the computer hung up on my ass haha

[-] Voroxpete@sh.itjust.works 14 points 4 months ago

Also surprisingly effective.

[-] sugar_in_your_tea@sh.itjust.works 8 points 4 months ago

Yup, it turns out you'll often get more concessions from a support agent if you can manage to sound both angry at the problem and happy to work with the customer support rep to resolve it.

[-] bane_killgrind@slrpnk.net 4 points 4 months ago

Might not have been speech detection, might have been a call center agent with a sound board

[-] Entropywins@lemmy.world 11 points 4 months ago

Tha poor fucker..."I wanna talk to a human"..."you are beep boop"

[-] the_post_of_tom_joad@sh.itjust.works 3 points 4 months ago* (last edited 4 months ago)

Sound board? I don't know what that means. Can they press buttons and computer vooice prompts pop up?

[-] bane_killgrind@slrpnk.net 2 points 4 months ago

Yeah or something similar.

[-] the_post_of_tom_joad@sh.itjust.works 2 points 4 months ago* (last edited 4 months ago)

Oh. Well i hope i didn't yell at a person. Nothing for it now

this post was submitted on 10 Jul 2024
969 points (98.8% liked)

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