966
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 27 Mar 2024
966 points (98.7% liked)
Memes
45891 readers
1204 users here now
Rules:
- Be civil and nice.
- Try not to excessively repost, as a rule of thumb, wait at least 2 months to do it if you have to.
founded 5 years ago
MODERATORS
It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.