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123

Emotion-tracking AI on the job: Workers fear being watched – and misunderstood (theconversation.com)

submitted 8 months ago by Bebo@literature.cafe to c/technology@beehaw.org

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Emotion artificial intelligence uses biological signals such as vocal tone, facial expressions and data from wearable devices as well as text and how people use their computers, to detect and predict how someone is feeling. It can be used in the workplace, for hiring, etc. Loss of privacy is just the beginning. Workers are worried about biased AI and the need to perform the ‘right’ expressions and body language for the algorithms.

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[–] Bishma@discuss.tchncs.de 10 points 8 months ago

"Sentiment analysis" has been creeping into things like IVR and CRM systems for years now. I've been getting creeped out enough by that, I don't need to be constantly thinking that my work computer is trying to read my emotions.