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But with serverless you don't pay for idle time ! (jlai.lu)

submitted 4 months ago by ElCanut@jlai.lu to c/technology@beehaw.org

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[-] Shadow@lemmy.ca 235 points 4 months ago

Before everyone gets their pitchforks out - Person from the image posted on Hacker News, CEO replied and said this charge shouldn't have happened and they wouldn't be charging the client anything.

https://news.ycombinator.com/item?id=39520776

[-] moroni@lemmy.ca 66 points 4 months ago

CEO said that forgiving bills for this kind of a thing is a standard practice, but how come this was the customer support's first reaction:

We normally discount these kinds of attacks to about 20% of the cost, which would make your new bill $20,900. I've currently reduced it to about 5%, which is $5,225.

If the customer support has authority to give 20%/5% discounts, this seems to me like the standard practice, and the CEO is probably just doing damage control because this became public.

[-] BurningRiver@beehaw.org 17 points 4 months ago

In this case, customer service is giving roughly 80% / 95% discounts. Which I think bolsters your point even further.

[-] echodot@feddit.uk 3 points 4 months ago

When I worked in customer service I think the largest i was ever able to issue was a 10% discount. Even with managerial approval I don't think I ever saw anyone get more than a 25% discount, and that was for legitimate complaints, not the Karen style made up whining.