32

I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I'll do it again, if I live long enough.

And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply

you are viewing a single comment's thread
view the rest of the comments
[-] BakingCookies@lemmy.world 9 points 1 year ago

The only one I remember for sure is nice. My kid was about 8yo and decided they wanted to go shopping for our Christmas gifts by themselves. So we went to Target and my husband and I gave them some cash and instructions about not spending it all to allow for taxes. We parked ourselves at the front of the store so we saw them checking out and we could see there was some kind of issue, but it got resolved. After we got home, our kid explained that they did indeed spend every bit of the money we gave them, forgetting about taxes, but the cashier "found" a coupon so they didn't have to put anything back.

Later that evening, I called the Target and asked to speak a manager. I explained what happened and I said I was sorry that I didn't know the name of the cashier but I described them and their checkout lane, and wanted to send them my praise and thanks. It would've been so easy to just make a kid put something back or get their parents, but this lady was very kind and patient, and it really made my kid's day. (My kid was very proud of themselves for buying their parents' gifts all by themselves for the first time.) The manager was so relieved and said she was very grateful to get this kind of call because at that time of year they don't always hear a lot of positive feedback.

[-] spacedancer@lemmy.world 6 points 1 year ago

Isn’t this a double edged sword? Depending on the manager or company, an employee can get fired for skirting the rules to accommodate that case, even it it was out of kindness. The customer ends up ratting out the employee for going against the company rules/policy. I guess you were lucky enough the manager was kind.

[-] BakingCookies@lemmy.world 4 points 1 year ago

I did think of that, so when I told the manager the story, I just said the cashier helped my kid sort everything out to make it work within their budget. I didn't mention any discounts or coupons.

load more comments (1 replies)
load more comments (1 replies)
this post was submitted on 24 Jul 2023
32 points (84.8% liked)

Ask Lemmy

26205 readers
1721 users here now

A Fediverse community for open-ended, thought provoking questions


Rules: (interactive)


1) Be nice and; have funDoxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them


2) All posts must end with a '?'This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?


3) No spamPlease do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.


4) NSFW is okay, within reasonJust remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com. NSFW comments should be restricted to posts tagged [NSFW].


5) This is not a support community.
It is not a place for 'how do I?', type questions. If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.


Reminder: The terms of service apply here too.

Partnered Communities:

Tech Support

No Stupid Questions

You Should Know

Reddit

Jokes

Ask Ouija


Logo design credit goes to: tubbadu


founded 1 year ago
MODERATORS