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I once worked as a direct support specialist to support people with mental illness in the community. A hard job because a lot of clients would test how "loyal" you are to them (spoiler alert: I'm gonna support you 'til the end!)
I was just starting out and learning the ropes from these 2 people that had been helping out clients for a while. Some of the things they were saying they did with clients didn't seem to add up (not anything too alarming, but situations where I thought the client would need support and the DSS decided not to assist). But I was still learning so I didn't press the matter or report them.
But then after about a month I found I was the only DSS left. Turns out the 2 people I was learning from were taking part in all sorts of horrible abuse with the clients. Stuff like turning on the car's AC and radio full blast because it's "their car" (the client had paranoid schizophrenia, PTSD, and major trust issues before this happened).
So if you ever have family or friends who are working with DSS's, go ahead and let them help, but be mindful of anything that sounds "off." Talk to the organization about it. The right DSS will be glad you investigated.