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Is this even legal? Hiding data deletion behind login (after email request)
(lemmy.dbzer0.com)
I wanted to delete my old oppo id account, and to do that I'll need to login into it, but I don't know the password.
Password reset requires saying when the account was created (month and year) and "tech support" can't help here either.
Is it legal to block / hide account deletion behind login in European countries? GDPR (and polish RODO) both talk about a right to data deletion, which in this case, I believe, isn't respected.
Did you tell them that you don't have access to your account? Because to me, this reads like the default answer ("here's how you do it yourself"), not like they won't do it by email if asked to do so.
My company does the same - if you ask our support how to delete the data, they will send you a link to the customer portal. Only if you tell them that doesn't work for you, they will work out another way.
We built the feature into the customer portal, so we want people to use it if possible. Because that's way less work for our support team.
First I wrote on live chat support. After they couldn't help me, I sent the email.
...and it's not the email alone I'm mad at (maybe a little) but the overall experience I had with them. After explaining my issue I was told multiple times they couldn't do anything and the best suggestion I got was "you could create another account", that's not helpful. What am I supposed to do, just leave the old one to die slowly and forgotten?