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Do you have a Heat Pump in a cold climate?
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Look up the model number. There are some that maintain 100% capacity down to negative temps, and there are some that lose capacity as the temperature outside drops. You can look up something called a “submittal data sheet” to find out the output capacity at different temperatures.
Capacity is measured in BTUs. So, if the heat pump is a 30,000 BTU model and it’s 47 degrees outside, it may produce 30,000 BTUs. However, at 17 degrees outside, it may only produce 20,000 BTUs. At -5 F, it may only do 10,000 BTU. Other models will keep 30,000 BTUs all the way down to -15F. The trade off is they use more electricity. Checking the data sheet can help you figure out what your model is capable of.
Mitsubishi is generally regarded as the best brand and they sell a line called “hyper heat.” These maintain capacity in low temps. Other brands have similar.