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You don't mean the "As Seen on TV" device do you?
No, my audiologist gave it to me. And it’s not like my neighbors are using one. It switches to Bluetooth streaming for their stuff according to my hearing aid app
It's just weird that it switches to someone's Bluetooth. Usually there is some sort of combination of basic authentication required and confirmation. Have you tried something like a "factory reset" on the device?
Yes. I would expect the Bluetooth receiving device to have to be paired with the transmitter