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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time (www.businessinsider.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

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[-] echodot@feddit.uk 3 points 10 months ago* (last edited 10 months ago)

Oh yeah I hate the way it works. If you want a meal, you actually have to choose the option for a meal. You can't just choose the individual items that make up a meal. If you do that, it doesn't work and you have to delete them all and start again.

On the Domino's website though, if you do that, it notices that's what you've done and just automatically changes it to a meal.

But it does work exactly the same way on the website. So most people are used to its crappy design by now.

[-] brbposting@sh.itjust.works 2 points 10 months ago

You can't just choose the individual items that make up a meal. If you do that, it ~doesn't work and you have to delete them all and start again~ makes the franchisee an extra $2 profit!

Cha-ching!

[-] echodot@feddit.uk -1 points 10 months ago

But McDonald's are the ones who make the interface. So there's no reason for them to want the franchise to make more money. So I think it's just a matter of crappy design.

[-] brbposting@sh.itjust.works 1 points 10 months ago

Maybe for the 5% of locations which are company owned? And to satisfy franchisees, who probably already like that people who order items separately at the registers pay more (provided employees don’t help out and combine them).

Their mobile app is hands down the most advanced in the US fast food space, so they def have the tech know how.

But definitely just speculating :)

[-] Uncle_Bagel@midwest.social 2 points 10 months ago

I'm 100% never going to download an app for a restaurant. I atopped getting my free World Series Taco from Taco Bell the year they required the app.

this post was submitted on 12 Dec 2023

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