I work in the automotive industry, and my company supplies the software to dealerships. It cannot be understated how important Service is to car dealerships.

For all the cost that goes into sales, the most successful dealerships make 60–80% of their profit via service. Car sales have a relatively thin profit margin. I don't know what the solution is to that relationship, either.

Maybe Carvana-style virtual dealerships are the only viable path forward for EVs.