70
submitted 1 year ago by amoroso@lemmy.ml to c/asklemmy@lemmy.ml

If you contact the customer support of your utility company, phone carrier, bank, or other service provider you'll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.

What's with this corporate obsession with customer feedback?

Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?

The impression is the feedback is just discarded or ignored.

you are viewing a single comment's thread
view the rest of the comments
[-] platypuspup@mander.xyz 4 points 1 year ago

In my opinion, it is another way to get value out of the user instead of giving value.

Managers have to do very little work in terms of understanding the skills of their employees if we do it for them.

A huge step I found in terms of my mental health was to refuse to give reviews anymore, in any form. I am now able to enjoy my experiences a lot more without looking for reasons to critique them.

[-] mrmacduggan@lemmy.ml 1 points 1 year ago

Yep! It's free real estate.

this post was submitted on 14 Jul 2023
70 points (94.9% liked)

Asklemmy

43750 readers
1281 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy ๐Ÿ”

If your post meets the following criteria, it's welcome here!

  1. Open-ended question
  2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
  3. Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
  4. Not ad nauseam inducing: please make sure it is a question that would be new to most members
  5. An actual topic of discussion

Looking for support?

Looking for a community?

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago
MODERATORS