this post was submitted on 29 Oct 2026
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They just need to continue to put out a product/service that makes customers feel like they are the priority as opposed to enterprise customers. Very few regular people focused companies these days. Another example would be Costco, which people also love despite being public, which makes them a super unicorn.
It's very rare these days for companies to put focus on regular people for money instead of knowing they can abuse them due to lack og options regular folk have. And the bar is so low that it is enough to have people content.
Customers don't even need to be the priority anymore. A business that isn't actively hostile to their customers is probably enough at this point.
Yeah, like Crucial deciding it isn't worth it to sell to consumers anymore, since they make more selling to enterprise customers buying millions to billions in bulk.